Customer Experience Specialist

Company: Parts Town
Location: Addison
Posted on: June 6, 2021

Job Description:

See What We're All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace changeand if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, twelve years in a row and the Crain's Fast 50 list eight times. Plus, we were voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

* Parts Town Pride - check out our virtual tour and culture! * Quarterly profit sharing bonus * Team member appreciation events and recognition programs * Volunteer opportunities * Casual dress code * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

As a Customer Experience Specialist (AKA Parts Expert), you are always available to assist customers with all of their OEM commercial kitchen equipment replacement part needs. You thrive at building strong relationships with customers by creating an excellent (and even fun!) experience every time. Your passion to go above and beyond for customers, high energy, and attention to even the smallest customer details are essential in this role!

A Typical Day

* Take a high volume of inbound calls (50-70 per day) while delivering an exceptional customer experience (from your first call of the day to your last!) * Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.) * Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

To Land This Opportunity

* You're an all-star communicator and are fluent in English (both written and verbal) * You live and breathe all of the Parts Town core values: Safety, Integrity, Passion, Courage, and Innovation * You have 1-3 years of experience in a customer service role (ideally involving the use of a telephone) * You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) * You have the flexibility to work an 11:00 am-8:00 pm CST schedule and willingness to adjust hours as business dictates

About Your Future Team

Our Customer Experience teams are pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status

Keywords: Parts Town, Naperville , Customer Experience Specialist, Other , Addison, Illinois