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SIU Associate

Company: Sedgwick Claims Management Services, Inc.
Location: Naperville
Posted on: June 6, 2021

Job Description:

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SIU Associate


For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

Sedgwick's special investigation unit (SIU) supports customers by providing investigative services for workers' compensation, general liability, disability and auto claims. Our SIU colleagues include research and field investigators, assessment specialists and shared services personnel-all of whom are committed to providing the highest quality investigations for our customers. We invite you to become a part of our team.

PRIMARY PURPOSE: To perform various administrative duties required to complete SIU claim assignments which may include referral intake, production and distribution of deliverable, and catalog documentation of investigative evidence.


  • Enters claim data into the SIU case management system (FACTS) from JURIS or manually submitted referrals; attaches documentation and other provided information in FACTS.
  • Obtains missing claim data from viaOne, other claim system, or from examiner.
  • Identifies referral instructions for immediate dispatch, rush, or standard SLE.
  • Escalates referral to coordinator after completion of data entry.
  • Conducts post investigation production tasks including review of investigative report and videotape for accuracy.
  • Confirms all evidence is complete and accounted for.
  • Formats evidence to output protocol specifications.
  • Identifies real time quality issues and communicates to team lead.
  • Facilitates delivery/transmission of evidence to client or third party.
  • Documents and maintains evidence catalog and completes duplication services as requested.
  • Monitors and directs all telephone calls into unit main line and handles incoming/outgoing mail.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).


Education & Licensing

High school diploma or GED required.


One (1) year of administrative experience or equivalent combination of experience and education required.

Skills & Knowledge

  • Knowledge of video editing and format production
  • Good oral and written communication skills
  • PC literate, including Microsoft Office products
  • Good organizational skills
  • Good customer service skills
  • Ability to work in a team environment and independently
  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Keywords: Sedgwick Claims Management Services, Inc., Naperville , SIU Associate, Other , Naperville, Illinois

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