The General Manager is responsible for managing all aspects of a
Thorntons store to ensure that guests are provided with a superior
shopping experience. The GM will oversee and achieve performance
targets and improve financial performance each year through the
Plan to Win Strategy and Thorntons Core Values.
Essential Job Functions (RESPONSIBLE TO)
Delight the guest: both internal and external guest alike. Takes
pride in delighting our guests and building brand loyalty.
Oversees the daily execution of store operations to service
guests, maintain standards and deliver the brand/guest experience
that enables their store to achieve performance targets and improve
financial performance; must be well organized. Ability to delegate
task appropriately and follow up to ensure completion.
Trains and empowers team members to delight guests through
demonstration of Thorntons core values. Supports and guides team
members through career path. Holding their Team Members to a high
standard of execution through coaching and accountability.
Demonstrates Thorntons core values by assisting and coaching
GSRs and providing helpful support to the RM.
Controls labor costs, supplies, cash, and inventory within
budget. Understanding reports and how the information can impact
and/or increase sales.
Communicates with team members in ways that motivates and
inspires them to act in accordance with Plan to Win.
Promote and ensure a clean, organized, and safe work environment
for all team members.
Control productive salaries, supplies, cash, and inventory at or
below budget to maximize profitability.
Develop plans to correct budget overages, measure and track plan
effectiveness, and ultimately achieve budget in a timely
Recruit, interview, and hire all store staff to ensure adequate
coverage for all shifts.
Provide proper orientation, initial and ongoing training, and
regular evaluation of all team members to ensure team member
success and development.
Comply with all federal, state, and local inspectors by taking
immediate and appropriate action, and communicating and maintaining
records of all inspections, certificates, and necessary
Promote sales and profits working within the local community to
partner and support events and charitable causes that extend the
Complete market surveys within the store's traffic area to
Ensure proper procedure is followed relating to safety,
accidents, and incidents including investigations and
Perform additional duties as assigned.
College degree or equivalent experience.
Minimum 3 years single-unit retail experience.