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IT Supervisor, Technology Business Strategy & Planning, Operation Services

Company: The Southern Company
Location: Naperville
Posted on: June 9, 2021

Job Description:

IT Supervisor, Technology Business Strategy & Planning, Operation Services


Job Summary

The Supervisor IT, Technology Business Strategy & Planning position within Gas Technology Solutions will have overall responsibility for leading Technology Business Strategy & Planning delivering technical solutions to Operation Services software applications utilized by Southern Company Gas. The Supervisor will be responsible for management and oversight of the day-to-day activities of the Technology Business Strategy & Planning. This includes oversight of the successful liaison between the business units (internal and external), Application Development, Quality Assurance, Operations Excellence, and Project Management partners. This position will participate and contribute to strategic planning to align business priorities with technology projects, synthesize strategic planning goals and articulate them to the internal team to ensure deliverables are met. The position will provide direction on the development of business requirements to ensure successful project outcomes. Assign, prioritize, and monitor projects and tasks assigned to the team for execution. Participate in the design, validation, and testing of applications, reports, and system integrations.

Supervisor - Essential Duties Include

  • Ensure resources are on-hand and effectively utilized; maintaining the ability to 'flex' to meet customer demands

  • Coordinate work assignments between direct reports and other groups within Gas Technology Solutions

  • Take a leadership role in ensuring employee goals are in alignment with Technology Organization goals and strategies

  • Supervision of the day-to-day activities and work guidance for direct reports

  • Performance management for the direct reports, including performance appraisals, mentoring, coaching, and providing technical leadership to less experienced staff

  • Lead, motivate and develop employees; effectively plan and manage projects; apply strong oral and written communication skills; apply strong customer service and negotiating skills; exhibit initiative, and follow through with customer commitments; and apply sound performance techniques

  • Considerable interpersonal skills and the ability to communicate effectively is essential

  • Develop, maintain, and manage comprehensive work plans, work prioritization, and delivery on project commitments

  • Contribute strategic thinking related to how direct reports contribute to and support the Gas Technology Organization

  • Lead a team of Business System Analysts and Technology Planning Analyst to design, develop and deploy solutions for the Operation Services organizations

  • Partner with business stakeholders to build a long-term strategy and roadmap for Operation Services business systems that support evolvement and transformation of the Operation Services operations

  • Manage systems implementations from large projects to regular production releases

  • Partner with stakeholders for planning and prioritization

  • Collaborate across the organization, build connections / relationships and foster ownership

  • Provide leadership, mentorship and development through regular connected conversations and check-ins with direct reports; hire and on-board new talent


  • Bachelor's degree in Computer Science, Business, or a related field or work experience.

  • A comprehensive knowledge and understanding of the Operation Services applications

  • Ability to handle multiple assignments and conflicting priorities

  • Ability to work with business partners and peers of varying levels of technical proficiency

  • Interest in and passion for learning and working in a fast-paced environment

  • Experience with all size projects, enhancement projects and production support

  • Ability to identify root cause as well as mitigation required while working with other technical staff and business partners

  • Experience creating and refining Requirements Documents and Test Plans

  • Comprehensive, recognized leadership skills that build relationships and develop a team atmosphere

  • Knowledge of business system analyst processes, methodology, and tools

  • Experience with Agile delivery; Kanban; Scrum

  • Strong problem-solving skills

  • Strong facilitation skills

  • Strong communication skills

Reporting Relationship

  • This position reports to the Manager, IT, Technology Business Strategy & Planning, Customer Experience and Operation Services


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Illinois-Metro Chicago-Naperville

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)

1844 W Ferry Rd.

Naperville, 60536

Req ID: SCS2009459

Keywords: The Southern Company, Naperville , IT Supervisor, Technology Business Strategy & Planning, Operation Services, Other , Naperville, Illinois

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