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Customer Service Representative

Company: Simco Electronics
Location: Naperville
Posted on: June 10, 2021

Job Description:

Position Overview

The Customer Service Representative will develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization.

Responsibilities and Duties

Serve as an enthusiastic ambassador of SIMCOs Mission in Service.

Process customer complaints in the SIMCO online system.

Create, process, quote, and approve estimates for in house troubleshooting and outside service.

Answer phones and effectively distribute messages to proper personnel.

Manage the Delayed Delivery Report (DDR) in an effective and professional manner.

Communicate with customers regarding the status of their equipment's in a clear and concise fashion.

Schedule pick-up request from customers.

Create and add customer contact information.

Process Work Authorization Forms and credit card payments.

Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services.

Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements.


Basic knowledge of computers and data entry.

Able to successfully multi-task and manage time efficiently.

Excellent verbal and written communication skills.

Ability to train others in CSR functions.

Ability to work with minimum supervision.

Friendly, courteous, and professional.

AA Degree or equivalent.

At least 3-year Customer Service experience.

Physical Demands

Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work.

Working Environment

Work primarily in office, lab environment, and/or in shipping and receiving area.

What We Offer

Full - Time, non-exempt position

Excellent benefits package includes; medical, dental, vision, disability, life insurance, 401(k) with company matching, employee funded pre-tax health, child care spending accounts and tuition reimbursement

Vacation, sick and paid holidays

SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

To all recruitment agencies: SIMCO Electronics does not accept agency resumes. Please do not forward resumes to our jobs alias, SIMCO Electronics employees or any other company location. SIMCO Electronics is not responsible for any fees related to unsolicited resumes

Keywords: Simco Electronics, Naperville , Customer Service Representative, Other , Naperville, Illinois

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