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Implementation Specialist - 5Lab

Company: Frontline Technologies Inc.
Location: Naperville
Posted on: June 10, 2021

Job Description:

Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management.

The Role

This individual will engage Forecast5 internal and external clients to ensure efficient implementation of the 5Lab platform.

Responsibilities

  • Assist in creation of templates, reports, and dashboards to ensure successful client onboarding
  • Standardize and implement best-in-class dashboards and reports across most client implementations
  • Provide support and Develop database queries to assist in acquiring data from clients.
  • Ensure accuracy of client data
  • Provide client support on all aspects of the 5Lab platform
  • Provide feedback within organization to improve the client experience and engagement levels.
  • Collaborate with product development team to enhance features and benefits of products
  • Document and track client interactions, services provided, and issue resolution
  • Guide and train peers as needed
  • Develop and improve processes and procedures for data analytics team including standardizing data ingestion and mapping processes for student datasets.
  • Provide feedback to team members responsible for product development to help enhance the experience and value of products for users.
  • Act as lead on client engagements to ensure seamless onboarding, implementation and software training. Validate models and ensure data integrity.
  • May lead planning for and/or support delivery of conferences, workshops, webinars and customer events. Assist with initiatives and projects for existing clients. Respond to requests from Advisors and clients.
  • Act as resource for other team members regarding specific state/client category knowledge and product functionality. May participate in selected committees.
  • Other responsibilities and duties as assigned.

Qualifications

  • 3+ years of experience in data management
  • Advanced Excel skills.
  • Bachelor's degree in business, computer science, or finance or equivalent work experience
  • Depending on individual assignment, expert level knowledge of public sector data or experience in education administration.

Who we are:

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process.

We are a company that strives to think in terms of "we" instead of "me." We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.

Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a competitive compensation package including a base salary, target bonus plan and stellar benefits including unlimited PTO.

Frontline Education Vision:

A connected future for school administration that enables every leader, teacher, and student to thrive.

Frontline Education Mission:

Partnering with the education community by providing innovative technology and best practices to empower K-12 schools in their pursuit of excellence.

Frontline Education is an equal opportunity/affirmative action employer and all qualified applicates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Frontline Technologies Inc., Naperville , Implementation Specialist - 5Lab, Other , Naperville, Illinois

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