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Sales & Service Representative

Company: American Family Insurance
Location: Addison
Posted on: June 11, 2021

Job Description:

What we do at American Family Insurance makes a difference in people’s lives. And the way we’re doing it is changing the way people think about insurance. Help us make a difference. 


Job ID: 

R22497 Sales & Service Representative (Open)

Job Summary:

Are you passionate about sales and customer service? Do you find it rewarding to nourish, build, and maintain customer relationships? Do you consider yourself a brand ambassador to support the products and services you offer? If these values are important to you, then apply for our sales and service representative opportunity today.

Job Description:

Join the Leticia Herrera American Family Insurance Agency team in Addison, IL!

Sales and service representative candidates must have superb customer service skills. They must have the ability to develop knowledge of the local market, prospect for new business and use consultative selling techniques.


  • Handle customer inquiries
  • Provide information about our products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Work with Agent to establish and meet sales/marketing goals
  • Develop leads, Schedule appointments, identify customer needs, and market appropriate products and services

Position Requirements:

  • Bilingual Spanish required
  • Must possess a Great attitude!
  • Professional demeanor
  • Previous experience in customer service, and inside sales preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Willing to obtain Property and Casualty license
  • Willing to obtain Life and Health license at agency expense.


Compensation & Benefits:

  • Base Salary
  • Commission
  • Dental, Vision, PTO
  • Excellent bonus program
  • Insurance career mentoring

We believe people are an organization’s most valuable asset, and their ideas and experiences matter.  From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.  Join our Talent Community to learn more!

The sales and service representative is a staff member working for the agency owner and is not an employee of American Family Insurance.


Additional Job Information:

Stay Connected: Join Our Enterprise Talent Community!


Keywords: American Family Insurance, Naperville , Sales & Service Representative, Other , Addison, Illinois

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