Customer Success Specialist

Company: UL
Location: Palatine
Posted on: September 12, 2021

Job Description:

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

Under supervision, the Customer Success Specialist serves as an additional point of contact to an account that also has a primary point of contact assigned (account ownership role) in a pre-sale, sale, or post-sale for existing clients/customers. Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximize value from the product(s). May recommend specific solutions to achieve customer’s desired result.

Job Responsibilties 

• Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximum value from the product(s).
• Supports client account satisfaction, account growth by effectively responding to client sensitive and urgent issues. May recommend specific solutions to achieve customer's desired result.
• Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.
• Provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects commitment with little or no supervision.
• Performs other duties as directed.
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices

• Higher Secondary Education and two years of directly related experience.
• Demonstrated ability to use various PC-based software packages for basic wordprocessing, graphics, and spreadsheets.
• Strong communication skills are required.

• Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

Curious? To learn more about us and the work we do, visit UL.com. 

Keywords: UL, Naperville , Customer Success Specialist, Other , Palatine, Illinois