IT Business Systems Analyst (Salesforce)
Posted on: September 14, 2021
Thousands of us around the world
wake up every day with a common purpose: to make the world a safer,
more secure and sustainable place. Science is in our DNA; we are
endlessly curious and passionate about seeking and speaking the
truth. We take delight in knowing that our work makes a meaningful
contribution to society, and we are proud that our culture is
centered on integrity, collaboration, inclusion and excellence. UL
stands at the forefront of technological advancement, and we are
continually challenged to find new ways to foster innovation and
positive change. Satisfying? Yes. Exciting? Absolutely!
Salesforce Business Systems Analyst is responsible for supporting
multiple Salesforce Orgs and related applications. You will be on
the front lines providing support to our global Salesforce
addition, you may at times help with configuration and testing in
both our Salesforce and FinancialForce Professional Services
Automation (PSA) environments.
position requires a strong communicator and an individual with a
team oriented approach. The successful candidate will possess the
ability to interact and effectively communicate with internal
customers, local and remote teams, technical support teams and
quality assurance teams.
functional/technical support for Salesforce, including but not
limited to system configuration, report assistance, data
maintenance and system maintenance.
and follow-up on service support tickets
profiles, role hierarchy, sharing rules and security
in project testing, implementation, and documentation
with other IT teams to support Salesforce/PSA integrations with key
versed on MS Office products including Word, Excel, and
analytical and problem solving skills
changes in upcoming releases of Salesforce; provide recommendations
and documentation regarding features to implement
more years providing Salesforce.com support leveraging ServiceNow
or similar helpdesk tool.
more years of Salesforce.com administration experience,
data maintenance skills, ability to help on data clean-up and data
administration knowledge, including dashboarding and
troubleshoot issues and provide support for multiple complex
Ability to adjust
to changing priorities and participation in multiple
Service Cloud and
CPQ experience preferred.
successful experience in maintenance operations preferably at an IT
Services or related industry.
previous customer supporting roles.
and written communication skills.
to work in a team-oriented environment.
- Mission: For
UL, corporate and social responsibility isn’t new. Making the world
a safer, more secure and sustainable place has been our business
model for the last 125 years and is deeply engrained in everything
- People: Ask
any UL employee what they love most about working here, and you’ll
almost always hear, “the people.” Going beyond what is possible is
the standard at UL. We’re able to deliver the best because we
employ the best.
day is different for us here as we eagerly anticipate the next
innovation that our customers create. We’re inspired to take
on the challenge that will transform how people live, work and
play. And as a global company, in many roles, you will get
international experience working with colleagues around the
& Achieve: We learn, work and grow together
with targeted development, reward and recognition programs as well
as our very own UL University that offers extensive training
programs for employees at all stages, including a technical
training track for applicable
Rewards: Total Rewards: All employees at
UL are eligible for bonus compensation. UL offers a generous 401k
matching structure of up to 5% of eligible pay. Additionally, we
invest an additional 4% into your retirement saving fund after your
first year of continuous employment. We provide Healthcare
Reimbursement Accounts and Health Savings Accounts that UL
contributes to twice per year! Depending on your role, you can work
with your manager on flexible working arrangements. We also provide
employees with paid time off including vacation, holiday, sick and
volunteer time off.
Working at UL is an exciting journey
that twists and turns daily. We thrive in the twists and revel in
the turns. This is our every day. This is our
Curious? To learn more about us and
the work we do, visit UL.com.
Keywords: UL, Naperville , IT Business Systems Analyst (Salesforce), Other , Palatine, Illinois
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