IT Business Systems Analyst (Salesforce)

Company: UL
Location: Palatine
Posted on: September 14, 2021

Job Description:

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

The Salesforce Business Systems Analyst is responsible for supporting multiple Salesforce Orgs and related applications. You will be on the front lines providing support to our global Salesforce users.

In addition, you may at times help with configuration and testing in both our Salesforce and FinancialForce Professional Services Automation (PSA) environments.

The position requires a strong communicator and an individual with a team oriented approach. The successful candidate will possess the ability to interact and effectively communicate with internal customers, local and remote teams, technical support teams and quality assurance teams.

• Provide functional/technical support for Salesforce, including but not limited to system configuration, report assistance, data maintenance and system maintenance.
• Open and follow-up on service support tickets
• Maintain user profiles, role hierarchy, sharing rules and security settings.
• Assist in project testing, implementation, and documentation activities.
• Work with other IT teams to support Salesforce/PSA integrations with key applications.
• Well versed on MS Office products including Word, Excel, and Outlook.
• Strong analytical and problem solving skills
• Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement

• Bachelor's degree
• 2 or more years providing Salesforce.com support leveraging ServiceNow or similar helpdesk tool.
• 1 or more years of Salesforce.com administration experience, certification preferred
• Strong data maintenance skills, ability to help on data clean-up and data loading activities
• Salesforce.com administration knowledge, including dashboarding and reporting.
• Ability to troubleshoot issues and provide support for multiple complex Salesforce Orgs
• Ability to adjust to changing priorities and participation in multiple projects.
• FinancialForce PSA experience preferred
• Service Cloud and CPQ experience preferred.
• Demonstrated successful experience in maintenance operations preferably at an IT Services or related industry.
• Demonstrated previous customer supporting roles.
• Strong communication skills.
• Excellent verbal and written communication skills.
• Desire to work in a team-oriented environment.

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
• Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
• Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

Curious? To learn more about us and the work we do, visit UL.com. 

Keywords: UL, Naperville , IT Business Systems Analyst (Salesforce), Other , Palatine, Illinois