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Learning & Performance Coordinator

Company: MultiPlan
Location: Naperville
Posted on: November 17, 2021

Job Description:

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions. Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine! Support the administration of training and development activities as well as specialized work in planning, developing, coordinating and implementing programs and services. JOB ROLES AND RESPONSIBILITIES:

  • Works closely with program lead to create materials, research and develop tools to achieve program goals and deliverables.
  • Plans and organizes learning and development programs and activities under the direction of the program lead and working directly with participants.
  • Organizes various day-to-day training activities including learner enrollments, logistical needs, equipment needs, material planning, evaluations, post-training follow-up/analysis, identifying trends, etc. Promotes and drives training curriculums to achieve departmental goal of 100% participation.
  • Engages with both internal and external customers as well as vendors acting as the initial point of contact for the department and serves as the liaison between employees and the department.
  • Performs troubleshooting and resolves pre, on-site and post program activities to execute a successful, professional and productive program in a cost-effective manner collaborating with project/program lead.
  • Creates, refreshes and compiles data reporting critical statistics for learning and development activities and programs.
  • Coordinates and manages invoices and purchase orders for all learning and development programs and training activity expenses.
  • Manages and coordinates new hire, existing employee and consulting requests. Collaborates with Human Resources and business leaders, as needed.
  • Supports and identifies test & enhancement activities for training delivery including online courses, materials, pilot classes and virtual classroom set up for accuracy and department quality standards.
  • Creates, maintains, and audits department communications, process and procedure materials and intranet site to ensure program/initiative support as well as accuracy of all information. Recommends or edits materials, as needed.
  • Serves as an active team member for new learning initiatives, projects or program rollout activities. Coordinates with all department team members to maintain collaborative material sites.
  • Collaborates, coordinates and communicates across disciplines and departments.
  • Ensures compliance with HIPAA regulations and requirements.
  • Demonstrates Company's Core Competencies and values held within.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. JOB SCOPE: The incumbent works under general supervision to complete job responsibilities. Work may be complex. The incumbent must possess and apply knowledge of practices and procedures as well as knowledge gained through experience. The incumbent uses critical thinking and good judgment to address issues and collaborates more complex issues to appropriate parties.

Keywords: MultiPlan, Naperville , Learning & Performance Coordinator, Other , Naperville, Illinois

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