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Student Support Coordinator - New Student Team

Company: DeVry University
Location: Naperville
Posted on: November 19, 2021

Job Description:

DeVry University strives to close our society's opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today's learners.Overview:The Student Support Coordinator (SSC) reports directly to Student Central leadership. They will perform routine and recurring student, faculty, colleague and operational services required in the operations of a DeVry University location.Responsibilities:

  • Conducts outreach to current & prospective students for various types of campaigns, including course registration, or to collect missing documents for financial aid processing, appointments, confirmations and other requests for information as needed.
  • Maintains a basic understanding of all academic & Title IV programs, policies and procedures including institutional policies and federal and state regulations.
  • Responds to student questions and/or requests; transcript requests; website information; if able; and/or escalates concerns, as necessary.
  • Demonstrates consultative skills to resolve complex problems including escalated interactions from other peers.
  • Conducts reviews of student accounts to identify missing required documentation in order to complete the financial clearance process.
  • Consistently meets/exceeds service established metrics.
  • Appropriately documents student interactions in Salesforce.
  • Oversees student workers from a training and daily activity perspective as needed.
  • Provides administrative support to all functional leaders and teams in the operations of the location.
  • Maximizes office productivity through proficient use of appropriate software applications.
  • Coordinates and arranges meetings, prepares agendas, and reserves/prepares facilities.
  • Demonstrates exceptional customer service to students, guests, and colleagues.
  • Supports the Strategic Enrollment team and Academic staff.
  • Manages the testing function for applicants, continuing students and others at the location.
  • Handles any general inquiries and endeavors to provide specific answers or appropriate routing to correct personnel throughout the University (including but not limited to Student Central, technical help desk, etc.). Supports colleagues with IT as requested by IT technician.
  • Completes other projects and duties as assigned.Qualifications:
    • Associate degree required, Bachelor's degree strongly preferred.
    • Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics or Administrative Support required.
    • Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.
    • Excellent customer service, interpersonal, organizational, oral and written communication skills required.
    • Ability to work non-traditional shifts, including weekends and evenings, required.
    • Ability to work overtime required.Employment at DeVry University requires compliance with the University's COVID-19 Vaccination Policy, to the extent permitted by the law. [1] DeVry University requires colleagues, faculty and visiting professors who work onsite, attend DVU related events or meetings and/or engage in DVU approved travel, to be fully vaccinated against COVID-19 to help keep our locations, our students and each other protected from COVID-19. These colleagues are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Human Resources due to a disability-related or religious objection to being vaccinated.[2].[1] Colleagues or Visiting Professors in Montana are not required to complete an attestation or submit a copy of their vaccination card.[2] In Texas, DVU will also consider request for accommodation from any Colleague for any stated objection for any reason of conscience.DeVry is proud to be an Equal Employment Opportunity employer. We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.

Keywords: DeVry University, Naperville , Student Support Coordinator - New Student Team, Other , Naperville, Illinois

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