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Account Executive

Company: Eby-brown
Location: Naperville
Posted on: January 12, 2022

Job Description:

The Account Executive plays an important role developing customer relationships and additional business opportunities by strategically identifying and addressing current and future needs of the customer.
The Account Executive owns the relationship with their chain customer and is responsible for ensuring that Eby-Brown is viewed as a value-added partner. As an Account Executive, you will be responsible for developing strong relationships with all decision-makers within each customer. This position reports out of our Montgomery, IL distribution center, covers a territory of Northern/Central Illinois, NW Indiana, occasionally to MN and reports directly to the Sr. Account Executive.

  • Ensuring all reasonable customer requests are resolved in the time frames set by the customer.
  • Monitors operational performance metrics against defined expectations and quickly sounds the alarm and works with the appropriate departments when performance falls below expectations.
  • Providing customers with all market information that is pertinent to their business operation: tax increases, changes in government regulations, product recalls, cigarette price increases, Eby-Brown Show, new and discontinued items, available reports, industry trade shows and changes and trends in market conditions.
  • Maintains quality service by establishing and enforcing organization standards.
  • Stay abreast of company programs, offerings, solutions and key sales & marketing initiatives.
  • Stay on top of emerging trends in the industry
  • Keeps the Senior Account Executive in tune of any changing strategy or direction that would impact the operations and/or obligations from Eby-Brown.
  • Provides support, information, and guidance to the customers local level management team
  • Champions Eby-Browns tools and resources that promote best practices and synergies between Eby-Brown and the customer.
  • Working closely with the following departments who are all used as support resources to assist in fulfilling customer needs: Corporate Credit, IT, Marketing, Operations, Transportation, Merchandising and the Customer Success Center.
  • Demonstrate excellent judgment and ability to solve problems, delegating and following up appropriately across Ebys various support Jobble

Keywords: Eby-brown, Naperville , Account Executive, Other , Naperville, Illinois

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