Bilingual Member Service Representative
Company: GreenState Credit Union
Location: Naperville
Posted on: May 10, 2022
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Job Description:
GreenState Credit UnionBilingual Member Service
RepresentativeUS-IL-NapervilleJob ID: 2022-3166Type: Regular
Full-Time# of Openings: 1Category: RetailGreenState Credit
UnionOverviewGreenState is now taking applications for the Member
Service Representative role. Ideal candidates will be friendly,
patient, and conscientious team players who will constantly strive
to do accurate work. GreenState will value your loyalty, attention
to detail, cooperative attitude, and ability to do their job well,
time and time again. Service starts with this key role and as an
MSR, you are our service champion. If you've got a passion for
service and are willing to learn, we will train you! No degree
required. As an MSR you will work in tandem with other branch staff
to deliver outstanding service to our members and proactively
promote our superior credit union products on a daily basis. Come
be a part of our team and be rewarded for your high quality work!
GreenState is proud to offer a Bilingual Pay Program for qualifying
applicants. Position details:Monday through Friday from 8:45 am -
5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.Minimum
starting wage for this position is $19.47/hour with an incentive
opportunity and progressive benefit package.
ResponsibilitiesPerforms essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change:Adheres to the Credit Union
Service Standards in carrying out GreenState's mission and
vision.Acknowledge/Greet each member with Welcome to Your Credit
UnionAppearance - Adhere to GreenState's Credit Union dress code
policy for front line staffCommunication - Speak professionally and
clearly. Use proper vocabulary such as "Good Morning, Happy to
help, Certainly, Absolutely etc."Individual Needs - Take ownership
of member's issues and creates a positive experience.Exceed
Expectations - Always go above and beyond expectations and perform
requests with the smile, happy to help attitude.Confidence - Own
your knowledgeThank you - Thank each member for their business and
make them feel valued.Sales - Ask questions, listen to your
members' needs and offer solutions that make sense.Promotes and
implements GreenState's values:We Go Above and BeyondWe're Truthful
and AccountableWe're Adventurous, Creative, and Open-MindedWe
Embrace Continuous Improvement and EfficiencyWe Create FunWe Build
Positive Team SpiritWe Grow Through LearningWe're Bold yet
HumbleAdheres to the Credit Union's Core values and Service
Standards in carrying out GreenState's mission and vision while
following the 5 Star Service Standards.Ensures confidentiality of
members account records and account information. Request
identification whenever necessary and provide account information
to only those members listed as primary or joint owners.Makes
weekly outbound service calls to members.Answers member questions
or refer members to appropriate departments or supervisors.Assists
with member account discrepancies, statement problems, complaints
and escalates as necessary.Performs member transactions including;
deposits, withdrawals, transfers, check cashing, loan payments,
credit card payments, cash advances, bond redemptions, disbursement
of official checks, sale of money orders, cashier checks, savings
bonds, and promotional sales materials.Builds member relationships
by recognizing their financial needs and meeting those needs with
the appropriate GreenState product and service or referring them to
the specialized department (Wealth Management, Commercial,
Mortgage, GreenState Insurance etc.) to be served.Maintains a
satisfactory balancing record.Educates members and staff of the
features and benefits of all our products and services.Refers
products and services that benefit members to achieve team
goals.Accepts and examines checks for endorsements and
negotiability. Determine availability of funds based on regulations
and policy. Place holds on accounts for uncollected funds when
necessary, provide member with the proper documentation.Processes
mail and night deposit transactions.Completes all forms including
negotiable instrument logs, vault cash advances/turn-ins, direct
deposit, member check orders.Participates in Opening and Closing
procedures. Organize the MSR area and turn off all equipment
(computers, copier, adding machines, lights). Ensure all
confidential information is secured at the end of the day.Complete
daily work including balancing and reconciliation of drawer
offages.Monitors and manage the vault including cash disbursements,
balancing, and end of day lock-up. Ensure that enough, but not
excessive, funds are always on hand .Assists in security
procedures. Has access to and is accountable for office keys and
combinations.Balances, maintains, and corrects the coin machine and
cash recyclers.Plays a vital role in enriching the community by
participating in community service organizations and/or Credit
Union sponsored events.QualificationsInterpersonal skills to
represent the Credit Union in a positive way.High energy with the
ability to approach individuals to engage in conversation, build
rapport, establish and maintain member loyalty. Thorough knowledge
of deposit products and regulations.Accuracy in the handling of
cash, recording daily transactions, and attention to detail.Good
telephone manners and techniques.Ability to work with minimal
direction and exercise sound judgment.Member account
problem-solving skills.Proficiency with related computer
applications, spreadsheets, word processing, and database
applications.Ability to develop and maintain effective working
relationships as a cohesive team.High school diploma or the
equivalent (i.e. GED).Cash handling, sales, and customer service
experience desired.Must be bondable.Reports to work punctually,
works all scheduled hours, and works overtime as necessitated by
business demand.Reporting RelationshipReports to the Vice
President/Branch Managers as assigned.Supervisory
ResponsibilitiesThis position is not responsible for supervision of
other employees.Equal Opportunity Employment StatementGreenState
Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We
strongly encourage minorities, veterans, and individuals with
disabilities to apply for openings with the credit
union.PI177300526
Keywords: GreenState Credit Union, Naperville , Bilingual Member Service Representative, Other , Naperville, Illinois
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