Customer Relations Specialist
Company: Commercial Credit Group Inc.
Location: Naperville
Posted on: May 15, 2022
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Job Description:
Commercial Credit Group Inc (CCG) is an independent national
commercial equipment finance and leasing company focused on
purchase money and refinance transactions in the construction,
fleet transportation, waste/environmental and machine tool
industries. -We source our transactions through end-users,
equipment vendors and manufacturers. -Our typical transaction size
ranges from $100,000 to $2,500,000. -We employ a traditional
self-originate and hold business model. -Since inception in 2004,
CCG has originated over $6 billion of finance receivables.
CCG has a Customer Relations Specialist position available in its
Naperville, IL office. -This position has visibility and
interaction with senior management and offers career
advancement.
Position Responsibilities:
- - - - - - - - -Servicing customer needs while building and
maintaining ongoing business relationships.
- - - - - - - - -Analyze delinquent accounts and perform
collections functions on highest-risk accounts with recommendations
for resolution which may include repossession and/or potential
litigation.
- - - - - - - - -Reconcile transactions and balances to maintain
accurate accounts.
- - - - - - - - -Maintain a daily work queue to bring delinquency
ratio within target ranges.
- - - - - - - - -Coordinate billing with Accounting.
- - - - - - - - -Skip tracing to obtain updated customer contact
information.
- - - - - - - - -Monitor receivables and collections providing
updates to Collection Manager/Management using appropriate
reporting procedures.
- - - - - - - - -Document all communications with customers in
Collections Plus system.
Qualification and Skills:
- - - - - - - - -One year of collections experience preferred.
- - - - - - - - -Proficient in Excel, Microsoft Windows and Word a
must.
- - - - - - - - -The ability to work well independently and resolve
customer issues.
- - - - - - - - -Must have effective negotiation and
problem-solving skills.
- - - - - - - - -Ability to work in a team environment.
- - - - - - - - -Strong communication, interpersonal, and
analytical skills required.
CCG offers an entrepreneurial small company approach to doing
business emphasizing customer service and relationships with
financial capabilities of a large institution. -For more
information please visit us at www.commercialcreditgroup.com.
Interested candidates should send a resume and cover letter to
careers@commercialcreditgroup.com.
Keywords: Commercial Credit Group Inc., Naperville , Customer Relations Specialist, Other , Naperville, Illinois
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