Field Supervisor - Addison, IL
Posted on: June 19, 2022
Konecranes Inc Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Other Protected
Category Country: United States
Location: ADDISON, IL, US
Employment type: term Country: United States (US)
Location: ADDISON , Illinois (US-IL)
Location details: At Konecranes, we believe that great customer
experience is built on the people behind the Konecranes name -
people committed to providing our customers with lifting equipment
and services that lift their businesses. Everything we do, we do
with passion and drive. We believe diversity drives business
success and is the foundation for our growth. We welcome different
backgrounds and skills that enrich our community and we promote a
place where we can ALL be ourselves. This is what makes Konecranes
a unique place to work. Position Title: Field Supervisor Reports
To: Service Manager/Branch Manager Are you a mechanically inclined
individual with an industrial background? Are you driven to be a
leader in the industrial field? Konecranes is seeking an individual
with leadership qualities to fill a field supervisor position. In
this role, you would be maintaining one of our branch locations,
and providing supervisory support to our service technicians. The
individual in this position will also be assisting the Branch
Manager as well as the District Operations Manager. Strong
multitasking skills are a must, as you will be reviewing
performance, tracking and following up with leads, managing
technician schedules, and resolving any complaints. Konecranes is a
safety first type of environment, and we strive for the maximum
safety of all of our employees. If you feel that you are organized,
have the ability to lead a team, and are interested in working for
one of the leading industrial companies in the United States, apply
with Konecranes. Principal Responsibilities:
- Supervise field operatives including customer consultation,
spot audits, quality control and safety
- Maintain the service and inspection schedule for all sold
- Plan/assign/manage field labor hours to maximize without
compromising safety or quality. Maintain open orders on the
- Assist technicians with identification of required repair
parts. Procure required materials, parts, equipment, and
subcontract labor for work assignments. Process related paperwork
upon completion of work assignments and within the accounting month
that the work was performed. Process purchase orders through the
system using established guidelines.
- Review performance of service jobs to ensure quotations
accurately project labor hours, travel costs, rental costs,
procured items, etc. Analyze and report to management any
significant deviations from original job plans or scope of work
- Provide supervisory support to technicians. Provide information
and assistance on any disciplinary issues and document actions,
with guidance from the Service Manager or higher-level
- Perform service work to assist with overflow and emergencies,
- Provide technical guidance to customers and technicians via
telephone support or facilitate contact with appropriate resources
to support the need.
- Track and follow up on leads brought in by field operatives
(technicians and inspectors). Take appropriate action to ensure
leads are quoted in a timely fashion or forward lead to other
designated resources, for estimation and quotation, if
- Resolve customer complaints, within established guidelines, to
the satisfaction of the customer and in the best interest of the
company. Any unresolved issues should be quickly elevated to the
next level of management for prompt resolution.
- Collect warranty information, monitor and report any potential
warranty or credit requests to the Service or Operations Manager
prior to authorizing work. Communicate status with customer and
authorize work, as appropriate, following established
- Provide leadership in safe work practices by functioning as the
Branch Safety Officer. Organize, document, and report monthly
- Maintain and provide all safety-related documentation, per
- Assist the Branch/Service Manager and the District Operations
Manager in establishing training needs and requirements for all
field operatives in the branch.
- Review and approve technicians' time tickets as submitted daily
for completeness, accuracy, allocation to the correct job numbers,
and compliance with company policy.
- Monitor and coordinate the maintenance of company equipment and
assets to ensure they are in proper condition and good working
- Assist the Branch Service Manager or Branch Manager with
conducting spot inspections and audits of the service technicians'
equipment and vehicles and record the results.
- Perform invoicing weekly to meet company standards and
continuously maintain the open orders report ensuring that the open
orders report reflects the current status of active service
- Ensure 24-hour response is available or negotiate other
agreeable actions with customers.
- Monitor the credit control list and assist in collection
efforts of problem accounts, as needed. Consult district staff
prior to delivery of services or materials to accounts outstanding
for over 60 days.
- Responsible for all miscellaneous activities within the branch
such as shipping/receiving, shop cleanliness, walk-ins for parts,
equipment/building maintenance, answering phones.
- Maintain company vehicle and uniforms in a clean, presentable
manner, if appropriate.
- Other duties as assigned by supervisor. Education: Technical
Associate's degree or equivalent required. Bachelor's degree
preferred. Experience: 2+ years' experience in a technical/support
role. Familiarity with overhead cranes and their component parts
desired. Prior supervisory and/or leadership experience preferred.
Must be customer-oriented, have well-developed interpersonal,
communication, and PC skills and be able to prioritize tasks. Other
Requirements: Must have and maintain a good driving record,
including a valid driver's license. Occasional travel required,
possibly overnight and international. Must have a take charge
attitude, be decisive and possess a high level of responsibility.
*KC #monus #cbus #nxt Konecranes, Inc. and its affiliates will not
accept resumes from external recruiters or agencies without a
Service Agreement and Agency Portal submission. Any resumes sent
without a Service Agreement and Agency Portal submission with
Konecranes, Inc. are void of any fees and free for internal use.
Applicable Konecranes data protection obligations are the
responsibility of the agency. Konecranes is a world-leading group
of Lifting Businesses---, serving a broad range of customers. We
are truly a global company with 16,900 employees at 600 locations
in 50 countries. For over 80 years, we have been dedicated to
improving the efficiency and performance of businesses in all types
of industries. We believe that sustainable growth is a result of a
strong responsible performance. .
Keywords: Konecranes, Naperville , Field Supervisor - Addison, IL, Other , Addison, Illinois
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