Claims Team Lead - Property
Company: Sedgwick
Location: Naperville
Posted on: June 21, 2022
Job Description:
The 'Apply with SEEK' option will be utilized for International
applicants, mainly Australia. If this does not apply to you please
use the 'Apply' option. Claims Team Lead - Property IF YOU CARE,
THERE'S A PLACE FOR YOU HEREFor a career path that is both
challenging and rewarding, join Sedgwick's talented team of 27,000
colleagues around the globe. Sedgwick is a leading provider of
technology-enabled risk, benefits and integrated business
solutions. Taking care of people is at the heart of everything we
do. Millions of people and organizations count on Sedgwick each
year to take care of their needs when they face a major life event
or something unexpected happens. Whether they have a workplace
injury, suffer property or financial loss or damage from a natural
or manmade disaster, are involved in an auto or other type of
accident, or need time away from work for the birth of a child or
another medical situation, we are here to provide compassionate
care and expert guidance. Our clients depend on our talented
colleagues to take care of their most valuable assets-their
employees, their customers and their property. At Sedgwick, caring
counts -. Join our team of creative and caring people of all
backgrounds, and help us make a difference in the lives of others.
Sedgwick is a global leader in property insurance claims, offering
solutions for commercial and residential markets. We specialize in
large/complex losses, large domestic and international commercial
risks, middle market commercial property losses, and real estate
and catastrophic losses. PRIMARY PURPOSE: - To supervise the
operation of the property team and technical staff for property
claims of our clients; to monitor colleagues' workloads, provide
training, and monitor individual claim activities; to provide
technical/jurisdictional direction to reports on claims
adjudication; and to maintain a diary on claims in the teams
including frequent diaries on complex or high exposure claims.
-ESSENTIAL FUNCTIONS and RESPONSIBILITIES -
- Supervises the property claims team and/or several (minimum
four) technical operations colleagues for a wide span of control;
may delegate some duties to others within the unit.
- Identifies and advises management of trends, problems, and
issues as well as recommended course of action; informs management
of new procedures and ideas for continuous process improvement; and
coordinates with management projects for the office.
- Provides technical/jurisdictional direction to examiner reports
on claims adjudication.
- Compiles reviews and analyzes management reports and takes
appropriate action.
- Performs quality review on claims in compliance with audit
requirements, service contract requirements, and quality
standards.
- Acts as second level of appeal for client and claimant issues
regarding claim specific, procedural or special requests;
implements final disposition of the appeal.
- Reviews reserve amounts on high cost claims and claims over the
authority of the individual examiner.
- Monitors third party claims; maintains periodical review of
litigated claims, serious vocational rehabilitation claims,
questionable claims and sensitive claims as determined by
client.
- Maintains contact with the client on claims and promotes a
professional client relationship; makes recommendations to client
as suggested by the claim status; and provides written resumes of
specific claims as requested by client.
- Assures that direct reports are properly licensed in the
jurisdictions serviced.
- Ensures claims files are coded correctly and adequate
documentation is made by claims colleagues.
- #LI-JM1ADDITIONAL FUNCTIONS and RESPONSIBILITIES -
- Performs other duties as assigned.
- Supports the organization's quality program(s). -SUPERVISORY
RESPONSIBILITIES -
- Administers company personnel policies in all areas and follows
company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance
development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to
promote maximum performance. -QUALIFICATIONS -Education &
LicensingBachelor's degree from an accredited college or university
preferred. Licenses as required. Professional certifications as
applicable to line of business preferred. -ExperienceSix (6) years
of claims experience or equivalent combination of education and
experience. -Skills & Knowledge
- Thorough knowledge of claims management processes and
procedures for multiple product lines
- Excellent oral and written communication, including
presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies -WORK
ENVIRONMENTWhen applicable and appropriate, consideration will be
given to reasonable accommodations. -Mental: - Clear and conceptual
thinking ability; excellent judgment, troubleshooting, problem
solving, analysis, and discretion; ability to handle work-related
stress; ability to handle multiple priorities simultaneously; and
ability to meet deadlines -Physical: - Computer keyboarding, travel
as required -Auditory/Visual: - -Hearing, vision and talking -NOTE:
- Credit security clearance, confirmed via a background credit
check, is required for this position. -The statements contained in
this document are intended to describe the general nature and level
of work being performed by a colleague assigned to this
description. - They are not intended to constitute a comprehensive
list of functions, duties, or local variances. - Management retains
the discretion to add or to change the duties of the position at
any time. Sedgwick -is an Equal Opportunity Employer and a
Drug-Free Workplace.
Keywords: Sedgwick, Naperville , Claims Team Lead - Property, Other , Naperville, Illinois
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