Client Implementation Specialist
Posted on: June 20, 2022
Lobster Ink's Learning Experience Platform is an
enterprise-class solution that enables businesses to operationalize
training in multiple languages, at scale. Our interconnected
products enable our customers to distribute, manage and monitor
training more efficiently and effectively. For businesses today,
winning requires adapting at the speed of change. We enable
frontline teams to perform in the areas that matter most. Our
behavior-based system of training builds capability and boosts the
performance of frontline teams to deliver on their operational
goals. Lobster Ink is a division of Ecolab.
The Customer Onboarding Specialist is a central figure in ensuring
that customers are onboarded professionally, effectively, and
efficiently. Driving user adoption and engagement in the first 90
days of a customer's life cycle is critical for customers success
Some of the practical tasks Customer Onboarding Specialists are
responsible for include workspace setup, in accordance with what
was agreed with the customer, while ensuring the correct
documentation for future maintenance and customer service purposes.
The Customer Onboarding Specialist main purpose is for an optimal
onboarding experience and journey, so the expected value is
realized for both parties. They will be involved in pre-sales
product demonstrations and will be asked to manage and execute
scoping projects, developing proposals, and various ad-hoc requests
from customers, the Lobster Sales team, and Technical Account
Managers in providing reports or managing changes to a customer's
technical configuration. This role also provides regular feedback
to the Product Owners and Tech teams about possible improvements to
the product and its' features.
What's in it for you
The opportunity to take on some of the world's most meaningful
challenges and helping customers "Learn at the speed of
Work with highly skilled associates who are at the cutting edge of
learning, production, and technology.
The ability to make an impact and shape your career with a company
that is passionate about growth.
The support of an organization that believes it is vital to include
and engage diverse people, perspectives and ideas to achieve our
What you will do:
Own and manage customer relationships from the point of sale
through successful implementation and onboarding.
Develop measurements to help understand the impact of successful
implementation and onboarding.
Create initiatives that help to drive successful product adoption
Help the customer define their needs and manage their timeline
toward seeing value.
Work with Sales, Product, and Service teams to ensure that each
piece of the journey meets or exceeds the customers'
Respond to customer emails and calls regarding
implementation/onboarding, communication plans, and launch
Complete video and phone calls to ensure that customers are
supported during the onboarding process.
Create and build content and resources for customers to use for
education and to drive rapid product adoption. These team members
require strong marketing and communication skillset.
Pick up and disseminate any updates that are needed to our product
and services, both to our customers and to our internal teams as
Excellent analytical skills to provide insights and learnings from
Create repeatable (and if possibly automated) processes, resources,
and frameworks to use when onboarding customers to ensure time
Successfully transfer the customer relationship to Sales/Account
Management team after successfully onboarding journey.
Overseeing and coordinating the workflow and delivery timelines for
client onboarding of new clients and ensuring all the supporting
launch elements are covered.
Facilitate our clients on how to use our technical solution and how
to get the best utilization out of the product.
Ensure correct documentation of implemented solutions.
Assist Sales and other functions in platform demonstrations to
Provide support to other departments with ad-hoc requests for
reports or workspace configuration updates
Candidate must reside in: Central or Eastern United States of
3 - 5 Years of experience in a SaaS environment in a client facing
Experience with Project Management and marketing and
Bilingual English & Spanish required
Ecolab strives to provide comprehensive and market-competitive
benefits to meet the needs of our associates and their families.
Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab
Career website, view our benefits at
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for
certain customer-facing positions must be fully vaccinated (which
in some situations requires a booster if eligible), unless a
religious or medical accommodation is requested by the applicant
and approved by Ecolab. You will be asked for proof of your
vaccination status. All applicants should be aware that Ecolab is a
federal contractor. If the federal contractor vaccine mandate is
reinstated in its current form, all Ecolab employees will need to
be vaccinated, or have an approved religious or medical
accommodation in place.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified
sign language interpreter or other personal assistance) with our
application process upon request as required to comply with
applicable laws. If you have a disability and require accommodation
assistance in this application proces s, please call Ecolab
Recruiting Support at (866) 841-6682 for assistance.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and
we are on a journey to create a workplace where every associate can
grow and achieve their best. We are committed to fair and equal
treatment of associates and applicants. We recruit, hire, promote,
transfer and provide opportunities for advancement on the basis of
individual qualifications and job performance. In all matters
affecting employment, compensation, benefits, working conditions,
and opportunities for advancement, we will not discriminate against
any associate or applicant for employment because of race,
religion, color, creed, national origin, citizenship status, sex,
sexual orientation, gender identity and expressions, genetic
information, marital status, age, disability, or status as a
In addition, we are committed to furthering the principles of Equal
Employment Opportunity (EEO) through Affirmative Action (AA). Our
goal is to fully utilize minority, female, disabled and covered
veteran individuals at all levels of the workforce. Ecolab is a
place where you can grow your career, own your future and impact
We will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws, including the City
of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the
San Francisco Fair Chance Ordinance.
Keywords: Ecolab, Naperville , Client Implementation Specialist, Other , Naperville, Illinois
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