Inside Auto Appraiser
Company: The Travelers Companies, Inc.
Location: Naperville
Posted on: June 24, 2022
|
|
Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions ofemployment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$56,300.00 $92,900.00Target Openings1What Is the
Opportunity?Under direct supervision, this position has
responsibility for reviewing estimates, negotiating, and evaluating
1st and 3rd party auto physical damage claims, including both
personal and business insurance claims. The claim types will be
predominately basic and some moderate physical damage coverages as
it relates to damage assessment. This includes collision, property
damage related to autos, rental and towing and some comprehensive;
typically excludes fire, theft, flood, lightning, diminished value
claims and any claims that involve injuries. The actual resolution
and settlement of these claims will be the responsibility of the
Auto Claim Professional. This position also has responsibility for
complete claim handling (i.E. first notice of loss through
resolution/settlement and payment process) on claims that meet
specific criteria as defined by Auto Product guidelines. This
subset of claims makes up approximately 15-20% of the total
workload volume. This position will serve as a technical resource
for inside auto claim staff and will provide advice and direction
to claim professionals on claim damages to achieve optimal
outcomes. This job does not lead others. As part of the hiring
process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers offers a hybrid work location model
that is designed to support flexibility. #LI-HybridWhat Will You
Do?Delivers consistent service quality throughout the claim life
cycle, including but not limited to prompt contact, explaining the
process, setting expectations, on-going effective communication,
and follow through and meeting commitments to achieve optimal
outcome on every file.Reviews physical damage documents for
appropriateness and any loss economic opportunities.Negotiates with
repair facilities on revisions to physical damage
documents.Prepares and documents accurate vehicle / equipment
damage appraisals, Actual Cash and Replacement values according to
applicable regulatory and corporate guidelines.Electronically
audits vehicle estimates utilizing technical expertise and
information gathered to accurately determine physical damage claim
value using company recognized resources, estimating and evaluation
software.Partners with the assigned Claim Professional throughout
the life of the claim. Partners from initial investigation through
final recovery to ensure appropriate claim resolution and pursuit
of alternative recovery sources (e.G. Subrogation, SIU,
etc.).Effectively manages work assignments and track financial
changes.In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.This
position will require participation in our Catastrophe Response
Program which could include deployment away for a minimum of 16
days which includes 2 travel days to assist our customers in other
states.This position may be required to perform the duties of an
Outside Field Appraiser within an assigned outside territory on a
temporary basis, as needed. This includes driving to perform
physical vehicle inspections.Perform other duties as assigned.What
Will Our Ideal Candidate Have?Prior experience with insurance
carrier a plus.Strong technical background including extensive
knowledge of auto repair and repair techniques, including thorough
understanding of auto terminology and construction.Valid Driver's
LicenseThorough knowledge of claims appraisal systems and overall
claim operations, Windows proficiency, including Excel and
Word.Strong mathematical and negotiation skillsDemonstrated
ownership attitude and customer centric response to all assigned
tasks.Strong teamwork skillsAbility to remain current on
jurisdictional laws and regulations, and communicating compliance
requirements to other claim staff as appropriate.Commitment to
continuous education.Competency Levels:Basic Analytical
ThinkingBasic Judgment/Decision MakingBasic
CommunicationIntermediate NegotiationBasic Insurance Contract
KnowledgeBasic Principles of InvestigationBasic Value
DeterminationBasic Settlement TechniquesIntermediate Auto
TechnicalWhat is a Must Have?High School Degree or GED required.A
minimum of one year experience estimating auto damage required or
successful completion of the Appraiser trainee program.What Is in
It for You?Health Insurance: Employees and their eligible family
members - including spouses, domestic partners, and children - are
eligible for coverage from the first day of employment.Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to
your first 5% of eligible pay, subject to an annual maximum. If you
have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.Paid Time Off: Start your career at Travelers
with a minimum of 20 days Paid Time Off annually, plus nine paid
company Holidays.Wellness Program: The Travelers wellness program
is comprised of tools and resources that empower you to achieve
your wellness goals. In addition, our Life Balance program provides
access to professional counseling services, life coaching and other
resources to support your daily life needs. Through Life Balance,
you're eligible for five free counseling sessions with a licensed
therapist.Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
please visit
http://careers.Travelers.Com/life-at-travelers/benefits/.0
Keywords: The Travelers Companies, Inc., Naperville , Inside Auto Appraiser, Other , Naperville, Illinois
Click
here to apply!
|