Solution Delivery Specialist - Virtual/Remote

Company: mPulse Mobile
Location: Naperville
Posted on: July 31, 2022

Job Description:

Job DescriptionmPulse is looking for an all-star Solution Delivery Specialist with a desire to work with "Best in Class" clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.    

We need a smart, roll-up your sleeves, "anything to get the job done" problem solver who is looking to make an immediate impact and grow within our rapidly expanding company. Working with our internal teams, clients, and partners to support client success and growth, this role is a critical part of daily support efforts.  This team works very closely with Product and Development teams, allowing for a lot of technical growth and development.    





BenefitsPermanent Flexible Hybrid work schedule (remote), Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Paid holidays, Phone/Internet Stipend, Paid time off, Employee Referral Program, Community service programsCultureCompany Mission and Highlights: mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 150+ healthcare customers and nearly 1 billion conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change. mPulse Mobile delivers wellbeing for the streaming age through a modern learning platform and cinematic content created with popular experts. Offering custom and licensable content solutions, mPulse Mobile helps health innovators reach more people and lower costs to serve and improve health outcomes. Combined, these solutions have a proven ability to reach and engage vital member populations with learning expertise and rich media health education experiences, enabling health innovators to deliver personalized conversational experiences in preferred member channels and streaming content formats.

• Accountability – Take ownership. Execute with intent. Exceed client expectations.
• Recognition – Be positive. Encourage others. Celebrate success.
• Collaboration & Learning – Share what you know. Listen openly. Stay curious.
  • Thrive – Cultivate well-being. Be inclusive. Find balance.
  • Innovation – Inspire creative solutions. Activate consumers. Drive outcomes.
  • Commitment – Work with purpose. Make an impact. Help us win.
    • Enjoy Flexible PTO and flexible work hours 
    • Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
    • Two office locations: Encino, CA and Minneapolis, MN
    • mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
    • Full Vision and Dental - Dental and Vision individual premiums paid by mPulse as well as 25% dependent coverage
    • 401K Program with a 4% match 
    • 3 Weeks Paid Maternity/Paternity Leave 
    • Wellness and Work from Home stipend
    • Virtual Happy Hours & events
    • Weekly All-Hands meetings giving regular access to leadership
    • Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
    • Laptop fitness station in LA Office 
    • Employee referral bonuses (up to $3000)
    • Ping pong conference table and Foosball 
    • Free snacks and drinks  Responsibilities
      • Collaborate with internal and external teams to support in program implementation life cycle (Design, Build/Configure, Test, Launch, Support)
      • Create, monitor, and complete internal and external requests submitted through ticketing system (JIRA) and project management tools (Asana)
      • Work with clients to understand business requirements and serve as product subject matter expert when designing a solution for a client's use case
      • Determine data transfer requirements and use APIs/Postman and/or SFTP/Airflow to set expectations with clients on how member data would need to be passed to mPulse
      • Review client member data to ensure proper formatting is loaded into mPulse databases
      • Use knowledge of technical capabilities to build/configure solutions within mPulse platforms
      • Follow standardized processes for handling PHI and sensitive information securely
      • Lead internal testing sessions as well as support on client UAT calls to ensure solution configuration is functioning as expected
      • Prepare both internal and external teams for go-live/launch and monitor post-go live/launch to ensure program success
      • Use problem solving skills to resolve issues by serving as first line of defense for troubleshooting needs
      • Run SQL queries on various databases to assist in investigating issues and determine root cause; escalate product issues through ticketing system (JIRA)
      • Establish and document technical requirements in Solution Design Documents and use Confluence to search for resources that could be utilized as part of the configuration/solution Behavioral Competencies:
        • Attention to Detail
        • Independent Self-Starter
        • Highly Organized
        • Critical Thinker
        • Problem Solver
        • Excellent Communicator
        • Ability to Prioritize
        • Teamwork & Collaboration
        • Multi-Tasker with Strong Sense of UrgencyRequirementsBachelor's Degree2-3+ years of experience in healthcare/technology, EHR software and/or experience implementing and supporting customized solutionsPrior experience collaborating with technical or development teamsStrong proficiency in Excel and entire MS Office SuiteExperience with client onboarding and/or software implementation, technical requirements gathering, creating tickets, etc.Familiarity with the following systems: Confluence, JIRA (or similar ticket system), Asana (or similar project management tool)Experience working with data integrations through API or data file processesExceptional solution design abilityStrong relationship building skills within companyFamiliar with SQL or strong willingness to quickly learnHighly flexible in learning innovative technologies and deploying end to end solutions quickly and iterativelyAbility to understand and communicate technical product requirements
          
          Equal Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
          
          Requisition #cl5woyxo150e60mrx1c6iew5c

Keywords: mPulse Mobile, Naperville , Solution Delivery Specialist - Virtual/Remote, Other , Naperville, Illinois