Call Center Representative

Company: Emerge Professional
Location: Naperville
Posted on: August 5, 2022

Job Description:

Job Description Do you enjoy helping customers? Are you interested in taking control of your income? You have met your match Representatives will have the ability to help ease the transition for new homeowners and have uncapped bonus opportunities while doing so We are looking for customer service representatives who will be responsible for fielding inbound calls and customer resolution, while demonstrating sales and customer engagement techniques. If you---re looking for a role in which the growth and development opportunities are a priority, this is the job for you REWARDS: Uncapped bonus potential and overtime availability -$45-50,000 in your first year Benefits --- once conversion from contract-to-hire REQUIREMENTS Ability to commute to the office in Naperville High School or GED 1 year of Phone Based Customer Service Drug Screening/Background Check RESPONSIBILTIIES: Assist existing customers with account questions or processes and scheduling repair or maintenance service while selling additional products and services. Sell home warranty and energy-related products and services to residential and/or commercial customers by recognizing opportunities to up-sell accounts, explaining new features and benefits while following quality standards and scripting processes and procedures as trained and documented in the company policy and procedure manual. Navigate systems efficiently and enter data accurately while resolving customer needs. Maintain a thorough understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services. Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching, and exploring answers and alternative solutions, and implementing appropriate solutions. Maintain and exceed client and customer expectations through professional interactions on inbound and outbound calls. Company Description Emerge is a growing search and staffing firm dedicated to outstanding customer service and client delivery. Headquartered in Denver, Colorado, our team of recruiting experts focus on building long-term meaningful relationships with clients and candidates. With over 30 years of recruiting experience we focus on corporate and customer facing positions. As a growing company in beautiful Colorado, Emerge has a unique set of values; Growth, Authenticity, Hard Work, and Work/Life Integration. We all choose to live and work in Colorado for a common vision, and believe strongly that our work should reflect that vision. As a firm, we do daily work to grow as our authentic selves through hard work, integrating life and the work place, and by helping others do the same. We hope you will choose to work with Emerge based on shared values, so that together, we can all pursue paths of becoming better people and professionals. Emerge has quickly risen as a key provider of talent and retention solutions in the following practices: Corporate: Accounting, Finance, Administration, Human Resources Customer: Call Center, Sales and Customer Service We work hard. We have fun. We find GREAT talent.

Keywords: Emerge Professional, Naperville , Call Center Representative, Other , Naperville, Illinois