Auto Bodily Injury Claim Representative - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Naperville
Posted on: August 6, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That s the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$55,400.00 - $91,300.00Target Openings1What Is the
Opportunity?New Things on the Horizon! Potential for a $5,000
sign-on bonus!This position is responsible for handling Personal
and Business Insurance Auto Bodily Injury claims from the first
notice of loss through resolution/settlement and payment process.
This may include interpreting and applying laws and statutes for
multiple state jurisdictions. Claim types include moderate
complexity Bodily Injury claims. Provides quality claim handling
throughout the claim life cycle (customer contacts, coverage,
investigation, evaluation, reserving, negotiation and resolution)
including maintaining full compliance with internal and external
quality standards and state specific regulations. As part of the
hiring process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers offers a hybrid work location model
that is designed to support flexibility.
What Will You Do?Customer Contacts/Experience:Delivers consistent
service quality throughout the claim life cycle, including but not
limited to prompt contact, explaining the process, setting
expectations, on-going communication, follow-through and meeting
commitments to achieve optimal outcome on every file. Fulfills
specific service commitments made to certain accounts, as outlined
in Special Account Communication (SAC) instructions.Coverage
Analysis :Reviews and analyzes coverage and applies policy
conditions, provisions, exclusions and endorsements for moderate
complexity Bodily Injury liability claims in assigned
jurisdictions. Verifies the benefits available, the injured party's
eligibility and the applicable limits. Addresses proper application
of any deductibles, co-insurance, coverage limits, etc. Confirms
priority of coverage (i.e. primary, secondary, concurrent) and
takes into consideration issues such as Social Security, Workers
Compensation or others relevant to the jurisdiction. Consults with
Unit Manager on use of Claim Coverage
Counsel.Investigation/Evaluation:Investigates each claim to obtain
relevant facts necessary to determine coverage, the extent of
liability, damages, and contribution potential with respect to the
various coverages provided through prompt contact with appropriate
parties (e.g. policyholders, accounts, claimants, law enforcement
agencies, witnesses, agents, medical providers and technical
experts). This may also include investigation of wage loss and
essential services claims. Verifies the nature and extent of injury
or property damage by obtaining and reviewing appropriate records
and damages documentation. Takes recorded statements as necessary.
Utilizes evaluation documentation tools in accordance with
department guidelines.Identifies resources for specific activities
required to properly investigate claims such as Subrogation, Risk
Control, nurse consultants, and fire or fraud investigators and to
other experts. Requests through Unit Manager and coordinate the
results of their efforts and findings.Recognizes cases based on
severity protocols to be referred timely to next level claim
professional or Major Case Unit.Reserving:Establishes timely and
maintains appropriate claim and expense reserves. Manages file
inventory and expense reserves by utilizing an effective diary
system, documenting claim file activities in accordance with
established procedures to resolve claim in a timely
manner.Negotiation/Resolution:Determines settlement amounts,
negotiates and conveys claim settlements within authority limits to
claimants or their representatives. Recognizes and implements
alternate means of resolution. As appropriate, writes denial
letters, Reservation of Rights and other necessary correspondence
to claimants.Handles both unrepresented and attorney represented
claims. May manage litigated claims on appropriately assigned
cases. Develops litigation plan with staff or panel counsel, track
and control legal expenses. May attend depositions, mediations,
arbitrations, pre-trials, trials and all other legal proceedings,
as needed.Insurance License:In order to perform the essential
functions of this job, acquisition and maintenance of Insurance
License(s) may be required to comply with state and Travelers
requirements. Generally, license(s) must be obtained within three
months of starting the job and obtain ongoing continuing education
credits as mandated.Perform other duties as assigned.What Will Our
Ideal Candidate Have?Bachelor's Degree preferred.2 years bodily
injury liability claim handling experience preferred.General
knowledge and skill in claims handling and litigation.Basic working
level knowledge and skill in various business line
products.Demonstrated ownership attitude and customer centric
response to all assigned tasksDemonstrated good organizational
skills with the ability to prioritize and work
independentlyAttention to detail ensuring accuracyKeyboard skills
and Windows proficiency, including Excel and Word-
IntermediateVerbal and written communication skills -
IntermediateAnalytical Thinking- IntermediateJudgment/Decision
Making- IntermediateNegotiation- IntermediateInsurance Contract
Knowledge- IntermediatePrinciples of Investigation-
IntermediateValue Determination- IntermediateSettlement Techniques-
IntermediateMedical Knowledge- IntermediateWhat is a Must Have?High
School Degree or GED with a minimum of one year bodily injury
liability claim handling experience or successful completion of
Travelers Claim Representative training program is required.What Is
in It for You?Health Insurance: Employees and their eligible family
members - including spouses, domestic partners, and children - are
eligible for coverage from the first day of employment.Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to
your first 5% of eligible pay, subject to an annual maximum. If you
have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.Paid Time Off: Start your career at Travelers
with a minimum of 20 days Paid Time Off annually, plus nine paid
company Holidays.Wellness Program: The Travelers wellness program
is comprised of tools and resources that empower you to achieve
your wellness goals. In addition, our Life Balance program provides
access to professional counseling services, life coaching and other
resources to support your daily life needs. Through Life Balance,
you re eligible for five free counseling sessions with a licensed
therapist.Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
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Keywords: The Travelers Companies, Inc., Naperville , Auto Bodily Injury Claim Representative - New Hire Bonus, Other , Naperville, Illinois
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