Hiring Immediately Help Desk Support
Posted on: September 23, 2022
Our National IT Services department supports every part of our
organization from Finance and Project Management to Logistics,
Operations, Warehouse and more. Our team of IT managers, analysts,
specialists and service desk technicians drive innovation and lend
their expertise to our people across the entire company, building
careers that are both challenging and rewarding.
As an Applications Specialist, you will be a member of the Stores
National team supporting store payments solutions, including
electronic payment terminals, related software deployments, and new
payment technologies. The ideal candidate for this role will need
to have experience with electronic payments within a multilane
retail environment, will be a strong communicator and have great
organization skills. In this role, you will work with internal
customers to provide support and technical expertise for the
current solutions and engage in requirements gathering for any new
requests. The primary focus of this role will be on implementing
new electronic payments hardware, identifying and working with
business partners to deliver value-add software solutions, and
maintaining existing electronic payments hardware and software.
ALDI is looking for someone willing to work in a team setting,
bringing positive energy, and looking for career advancement. ALDI
encourages employee growth and development, as this is a key
component to our working culture. Come grow your career with
Position Type: Full-Time
Duties and Responsibilities:
Must be able to perform duties with or without reasonable
Resolves incidents and requests in a timely manner; documents work
and resolution steps within service management tool.
Escalates incidents and requests to appropriate internal personnel
or external vendors when further expertise is required.
Participates in the overall Information Technology Infrastructure
Library (ITIL) service management processes for software and
Assists or coordinates with national and international project
delivery, including documentation, testing, training, and
deployment for software or hardware solutions.
Adheres to standards, policies, and pre-established guidelines to
perform the functions of the job.
Collaborates with team members and communicates relevant
information to direct leader.
Upholds the security and confidentiality of documents and data
within area of responsibility.
Other duties as assigned.
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Collaborates and Cooperates with Team: Commits to and supports a
collaborative and high-performing working environment with peers
Drives for Success: Seizes opportunities and proactively takes
concrete actions to complete tasks. Goes the extra mile and
persistently overcomes obstacles to improve outputs.
Focuses on the Customer: Seeks to understand underlying customer
needs to create value. Drives the team to maintain focus on
Plans and Prioritizes: Sets priorities and organizes information in
order to efficiently and effectively achieve positive results.
Thinks Critically and Resolves Problems: Responds to emerging
problems in an accurate and timely manner. Where possible,
leverages available resources to address situations before they
Gives attention to detail and follows instruction.
Ability to stay organized and multi-task efficiently.
Ability to work both independently and within a team
Establishes goals and works toward achievement.
Effective time management; maximizes productivity.
Ability to interpret and apply company policies and procedures.
Ability to understand overall data flow from user specifications
considering all input and output, hardware, software and the
Proficient with office productivity software.
Develops and maintains positive relationships with internal and
Prepares written materials to meet purpose audience.
Ability to define specifications from user requirements.
Education and Experience:
Bachelors Degree or a combination of education and experience
providing equivalent knowledge required.
Knowledge of multilane retail electronic payments system usage and
Familiarity with AGILE testing methodology and best practices.
Familiarity with ServiceNow incident management.
Exposure to JIRA product lifecycle management a plus
Work is performed in an office environment where a computer,
telephone and other office equipment are used as needed to perform
Regularly required to sit, reach, grasp, stand and move from one
area to another.
Constantly and repeatedly use keyboard/mouse.
Occasionally required to push, pull, bend, lift and move up to 25
International & Domestic travel required.
Up to 10%.ALDI offers competitive wages and benefits,
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- PerkSpot National Employee Discount Program In addition,
eligible employees are offered:
- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Short and Long-Term Disability Insurance
- Life, Dependent Life and AD&D Insurance
- Voluntary Term Life InsuranceClick here to learn more about the
benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and
applicants. As a proud Equal Opportunity Employer (EOE), we do not
discriminate based on race, color, national origin, ancestry,
citizenship status, religion, sex, sexual stereotyping, sexual
orientation, gender, gender identity, gender expression, age,
marital status, mental or physical disability, medical condition,
genetic information, military or veteran status, pregnancy (which
includes pregnancy, childbirth, and medical conditions related to
pregnancy, childbirth, or breastfeeding), or any other protected
characteristic. Employment may be contingent upon ALDI's receipt of
an acceptable and job-related drug test, motor vehicle report,
and/or reference check, as applicable and permissible by
Keywords: ALDI, Naperville , Hiring Immediately Help Desk Support, Other , Naperville, Illinois
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