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Technical Support Specialist

Company: Michael Page
Location: Addison
Posted on: November 22, 2022

Job Description:

High-growth SaaS client with excellent company culture and opportunity for growth. Client DetailsOur client provides services to over 80% of Fortune 100 companies across multiple industries including healthcare, food, aerospace, and more. Our client is seeking a technical support specialist who is passionaite about what they do to join the expanding team on a hybrid schedule. DescriptionResponsibilities will include:

  • Install, configure, and support software as needed
  • Test SaaS platform
  • Diagnose issues with products and be able to find a solution
  • Work with Marketing and Engineering teams on product feedback
  • Reply to customer support messagesProfileRequired qualifications:
    • 1+ years of experience within customer support for technical products or software
    • Experience with diagnosing and troubleshooting network issues
    • Background in LAN, DNS, DHCP configurations
    • Knowledge of SSL certification creation
    • Knowledge of basic security standards
    • Able to write technical documentationPreferred qualifications:
      • Spanish fluencyJob Offer
        • PTO
        • Excellent Health care Plans
        • 401k
        • Parental leave
        • Hybrid working environment
        • Opportunities for growth MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individuals status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Keywords: Michael Page, Naperville , Technical Support Specialist, Other , Addison, Illinois

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