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Customer Experience Representative

Company: Delta Dental Of Illinois
Location: Naperville
Posted on: November 25, 2022

Job Description:

*Customer Experience Representative - We offer a companywide bonus program, tuition reimbursement and an on-site fitness center.*
We are the largest dental insurance company and continue to grow. Based in Naperville, IL *Delta Dental of Illinois* has over 50 years of oral health experience and is dedicated to clients and employees alike.
Our company culture is diverse, innovative and focused on achieving our goals.
We believe in improving oral health through our dental benefit programs and through our Foundation, which develops and supports projects and organizations that improve access to oral care and oral health education.
We're looking for a *Customer Experience Representative* who has:

* Ability to use good judgment when applying dental knowledge when processing claims and handling client calls.
* Accurately respond to verbal and written inquiries and complaints directly from subscribers, providers, brokers, or group administrators.
* Accurately process claim adjustments during the phone call and/or during regular work time.
* Review and process claims according to established business rules that have failed computer program edits.
* Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.

*The ideal candidate will have: *

*
Good understanding of dental terminology
* Ability to work independently and execute multiple tasks simultaneously
* Excellent attendance and punctuality record.
* Strong organization skills and attention to detail.

*Why Should You Apply?*

* We offer free dental for employees and their dependents/free vision, life, STD/LTD for employees/medical options for many budgets/401k and company match.
* Generous PTO program; 10 paid holidays

* Great people
* Competitive benefits
* Healthy work/life balance
* A workforce flexibility policy that allows work-from- home flexibility based on your position and department
* We are conveniently located off of I-88

Job Type: Full-time%58047475%

Keywords: Delta Dental Of Illinois, Naperville , Customer Experience Representative, Other , Naperville, Illinois

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