Customer Experience Representative
Company: Delta Dental Of Illinois
Posted on: November 25, 2022
*Customer Experience Representative - We offer a companywide
bonus program, tuition reimbursement and an on-site fitness
We are the largest dental insurance company and continue to grow.
Based in Naperville, IL *Delta Dental of Illinois* has over 50
years of oral health experience and is dedicated to clients and
Our company culture is diverse, innovative and focused on achieving
We believe in improving oral health through our dental benefit
programs and through our Foundation, which develops and supports
projects and organizations that improve access to oral care and
oral health education.
We're looking for a *Customer Experience Representative* who
* Ability to use good judgment when applying dental knowledge when
processing claims and handling client calls.
* Accurately respond to verbal and written inquiries and complaints
directly from subscribers, providers, brokers, or group
* Accurately process claim adjustments during the phone call and/or
during regular work time.
* Review and process claims according to established business rules
that have failed computer program edits.
* Maintain and follow up on documents for all adjustment requests,
check investigations, overpayment letters and e-forms.
*The ideal candidate will have: *
Good understanding of dental terminology
* Ability to work independently and execute multiple tasks
* Excellent attendance and punctuality record.
* Strong organization skills and attention to detail.
*Why Should You Apply?*
* We offer free dental for employees and their dependents/free
vision, life, STD/LTD for employees/medical options for many
budgets/401k and company match.
* Generous PTO program; 10 paid holidays
* Great people
* Competitive benefits
* Healthy work/life balance
* A workforce flexibility policy that allows work-from- home
flexibility based on your position and department
* We are conveniently located off of I-88
Job Type: Full-time%58047475%
Keywords: Delta Dental Of Illinois, Naperville , Customer Experience Representative, Other , Naperville, Illinois
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