IT Support Associate
Posted on: January 21, 2023
To provide basic IT systems support to end users on a variety of
computer system issues; to respond to telephone calls, email, and
technical support requests; and to document, track and monitor
issues ensuring a timely resolution. Identifies, research,
resolves, and responds to a high volume of simple to moderately
complex issues or questions received from internal and external
customers. Provides status and follow-up information to internal or
external customers. Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and
accurately. Assists real-time in the resolution of support issues
to decrease downtime and to bring about high levels of
satisfaction. Keeps current on policies and relevant product and
industry trends to provide technically accurate solutions to
customers. Provides support after hours via on-call cell phone.
Performs other duties as assigned. Supports the organization's
Keywords: ICONMA, Naperville , IT Support Associate, Other , Naperville, Illinois
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