Customer Service Representative

Company: Steve Napleton Auto Group
Location: Palatine
Posted on: March 16, 2023

Job Description:

Job DescriptionWe are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a fun, fast-paced and collaborative workplace where growth and advancement opportunities abound. This position will be an administrative position that assists with Loaners vehicles daily, CSI follow up, scanning of documents, providing customers with trade-in values, and other various administrative tasks. Customer Service Representative Job Summary: Napleton's Palatine Subaru is seeking a motivated and reliable Customer Service Representative to join our team. The successful candidate will be responsible for coordinating loaner vehicles for customers, making phone call follow-ups for service visits, and performing various administrative tasks. The ideal candidate should have excellent communication and organizational skills, a strong positive attitude, and a task-oriented personality. Customer Service Representative Responsibilities : Coordinate loaner vehicles for customers who are having their vehicles serviced Follow-up with customers via phone call after their service visits to ensure their satisfaction and resolve any issues that arise Maintain accurate customer records and update the customer database regularly Respond to customer inquiries and resolve complaints in a timely and professional manner Perform administrative duties such as filing, data entry, and document management Collaborate with service advisors and technicians to ensure timely completion of service appointments Work with other team members to maintain a clean and organized work environment Customer Service Representative Requirements : High school diploma or equivalent Prior customer service experience preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and prioritize tasks effectively Proficient in using computer systems and software programs Positive attitude and willingness to learn Ability to work in a fast-paced environment and handle stressful situations Ability to work flexible hours, including weekends and holidays. Napleton's Palatine Subaru is an equal opportunity employer and offers a competitive salary package, health benefits, and other incentives. If you are passionate about delivering exceptional customer service and have the necessary skills and experience, please apply to this position.401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePTORetirement planVision insurance Full-time Hourly Position - $18/hr. Customer Service Representative Location : Palatine SubaruThis Role is Not Remote

Keywords: Steve Napleton Auto Group, Naperville , Customer Service Representative, Other , Palatine, Illinois