Customer Service Representative
Company: Steve Napleton Auto Group
Location: Palatine
Posted on: March 16, 2023
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Job Description:
Job DescriptionWe are a family owned Automotive Group that has
been a dominant part of Chicago automobile retailing for over 90
years. Our Group is growing rapidly and is seeking talented team
members to help our team succeed into the next century of
operations. Our Group has always and continues to support the local
community and provide a fun, fast-paced and collaborative workplace
where growth and advancement opportunities abound. This position
will be an administrative position that assists with Loaners
vehicles daily, CSI follow up, scanning of documents, providing
customers with trade-in values, and other various administrative
tasks. Customer Service Representative Job Summary: Napleton's
Palatine Subaru is seeking a motivated and reliable Customer
Service Representative to join our team. The successful candidate
will be responsible for coordinating loaner vehicles for customers,
making phone call follow-ups for service visits, and performing
various administrative tasks. The ideal candidate should have
excellent communication and organizational skills, a strong
positive attitude, and a task-oriented personality. Customer
Service Representative Responsibilities : Coordinate loaner
vehicles for customers who are having their vehicles serviced
Follow-up with customers via phone call after their service visits
to ensure their satisfaction and resolve any issues that arise
Maintain accurate customer records and update the customer database
regularly Respond to customer inquiries and resolve complaints in a
timely and professional manner Perform administrative duties such
as filing, data entry, and document management Collaborate with
service advisors and technicians to ensure timely completion of
service appointments Work with other team members to maintain a
clean and organized work environment Customer Service
Representative Requirements : High school diploma or equivalent
Prior customer service experience preferred Excellent communication
and interpersonal skills Strong organizational skills and attention
to detail Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software programs Positive
attitude and willingness to learn Ability to work in a fast-paced
environment and handle stressful situations Ability to work
flexible hours, including weekends and holidays. Napleton's
Palatine Subaru is an equal opportunity employer and offers a
competitive salary package, health benefits, and other incentives.
If you are passionate about delivering exceptional customer service
and have the necessary skills and experience, please apply to this
position.401(k)401(k) matchingDental insuranceHealth insuranceLife
insurancePTORetirement planVision insurance Full-time Hourly
Position - $18/hr. Customer Service Representative Location :
Palatine SubaruThis Role is Not Remote
Keywords: Steve Napleton Auto Group, Naperville , Customer Service Representative, Other , Palatine, Illinois
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