Service Advisor

Company: Office Depot
Location: Naperville
Posted on: May 20, 2023

Job Description:

OverviewAt Office Depot Inc., the Services Advisor is a part-time role, providing total solutions to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.Primary ResponsibilitiesProvides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.Able to evaluate the customers needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.Performs other duties as assigned.QualificationsLevel of Formal Education:High School diploma or equivalent education preferredYears of Experience:Minimum 1 year experience in related fieldType of Experience:2 Years Sales and/or Customer Services experience preferredTechnical Competencies:Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilitiesMust possess ability to process information/merchandise through POS register systemBasic computer skillsSkills and Ability:Must possess strong selling skillsMust possess strong interpersonal and communication skillsMust be adaptable to a changing environmentMust be able to coach and train others in a professional environmentPossess excellent verbal and written communication skillsPersonal Attributes:Positive and EngagingAction OrientedIntegrity, Accountability & TrustDemonstrate passion for the brand, products, services and solutions offered to our customersMust possess a desire to continually develop personal selling skills and product knowledgeDrive for ResultsDecision QualityPatienceDisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.Pay, Benefits & Work ScheduleOffice Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.How to ApplyClick the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.Equal Employment OpportunityOffice Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (Poster Set All Languages 10 01 18.pdf)REQNUMBER: 58933

Keywords: Office Depot, Naperville , Service Advisor, Other , Naperville, Illinois