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Loan Processor

Company: HealthCare Associates Credit Union
Location: Naperville
Posted on: May 28, 2023

Job Description:

Consumer Loan Processor - Immediate OpeningStarting pay - $21.87/hr35 hour work week4 weeks of paid time offFederal holidays offNo working nights or weekendsOpportunity for quarterly incentivesFull benefits package401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)Details:If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).We take care of you so you can take care of our members!About the Organization:We are a full-service, credit union serving members of various Health Care organizations.About the Position:This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking.Responsibilities:ServiceDeliver service to both internal and external members that is in alignment with the credit union's Service Promises.We promise to anticipate your needs and exceed your expectations.We promise to make it easy to do business with us.We promise to take ownership of your requests.We promise to recommend solutions that will improve your/our financial health.We promise to treat you with respect.We promise to thank you for being a memberMeets all established sales and service goals.Internal Service SurveysReferrals per applicationReferrals generating a booked loanMember Shopper SurveysPossess adequate product knowledge as measured by the annual product knowledge certification assessmentScreening ApplicationConfirm borrower's credit union membership or eligibility for membershipMatch loan type to application purpose, amount requested, and collateralDetermine completeness and accuracy of application informationUpdate information in the core data processing system, enter application data in ELA (Enhanced Loan Application)Request and obtain credit bureau reportRecommend approval/denial based on credit report and applicant's qualificationsAscertain value of collateral; obtain payoff, purchase order, paystubs and proof of vehicle insuranceBooking and Packaging of LoansClear all final loan disbursement conditions set by Loan Officer, and examine for accuracy all information printing on loan documents and carrying over to Symitar.Create loan documents; forward to member via Doc-U-SignConfirm disbursement of all funds, disburse proceedsReview/correct cover letters; verify repayment method, and, if applicable, correct cycling date, and set up payroll distribution or order coupon bookAssemble and convey to member loan documents and any supplemental documentsPrepare scanning package and document items to be trackedMember Service (Walk-In, Telephone, Fax, Mail, Internet)Answer telephone inquiries in a courteous, professional mannerGuide members through the loan application processPromotes and cross-sells various credit union products and servicesExplain loan denials, approvals, and closing proceduresPerform loan payment transfers and/or share-to-share transfer requestsAnalyze account problems; formulate solution; implement basic level account correctionsAuditing Branch LoansInspect loan setup in Symitar: repayment method, term, payment, cycling dateProofread loan documents for accuracy and compliance and organize scan packageTracking Post-Booking ItemsTitle Tracking: receive and catalog titles for every loan secured with a vehicle title; pursue missing/lost titles; add credit union's lien to titlesPaid-Out Account: release titles securing all paid off loans; close payment transfer accounts; send appropriate payoff documents to be scannedScanning: identify new loans to be scanned, verify completeness of scanning package, scan and index package; add additional pages of information to already scanned packages.Handle/track all insurance policies, make account adjustments, follow-up callsOther DutiesObtain, analyze and distribute departmental mail.Respond to any member inquires as required.Manage back office e-mailsFile loan files as neededReview and process Billing NoticesOther duties as requiredQualificationsHigh School diploma or equivalentPrevious experience with a financial institution preferredAverage typing skills (30 wpm min.)Computer literate, familiar with Microsoft Windows and basic word processing programs (Microsoft Word and Excel a plus)People person who is detail oriented, self-directed, and multi-tasked with excellent communication skills and professional demeanor.NMLS approvedAble to perform basic mathematical calculations with extreme accuracy.Capable of dealing calmly and professionally with different personalities from diverse cultures at various levels within and outside of the organization while demonstrating the highest levels of customer service and discretion when dealing with the public.Able to perform responsibilities while maintaining composure within deadlines, requirements for accuracy and quality.HACU is an Equal Opportunity Employer

Keywords: HealthCare Associates Credit Union, Naperville , Loan Processor, Other , Naperville, Illinois

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