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Help Desk Specialist

Company: Sentinel Technologies
Location: Naperville
Posted on: November 19, 2023

Job Description:

MOTIVATED..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - wed like to have you join our team. Learn more at As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact Sentinel is seeking a Help Desk Specialist for one of its clients in Naperville, IL. As a Help Desk Specialist, you will play a vital role in ensuring seamless end-user experiences with technology. Collaborating with our Infrastructure, Applications, and Managed Services teams, you'll be the first point of contact for all IT requests, providing technical support for hardware, software, printers, phone systems, and other IT resources. Your responsibilities will also include setting up IT orientations and contributing to ongoing end-user training and education. This is a contract-to-hire hybrid opportunity requiring weekly onsite support in Naperville, IL.

  • 3 years minimum of experience in a Help Desk, Service Desk, End User Support or similar role
  • 2 years of experience exclusively supporting Windows 10 and Microsoft 365
  • Ability to work as part of a team and independently effectively
  • Working knowledge of Powershell scripting
  • Experience imaging and provisioning new devices
  • Ability to support collaboration tools - soft phones, desk phones and video conferencing tools
  • Experience working in a regulated environment such as HIPPA and PCI
  • Excellent communication skills when working with all levels within the organization
  • A valid drivers license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a can-do attitude We focus on candidates that display our ACE factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get:We offer weekly competitive pay, medical, dental, vision, 401K and more.

Keywords: Sentinel Technologies, Naperville , Help Desk Specialist, Other , Naperville, Illinois

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