Applications Specialist - Self Checkout
Company: Aldi
Location: Aurora
Posted on: April 16, 2024
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Job Description:
Our National IT Services department supports every part of our
organization - from Finance and Project Management to Logistics,
Operations, Warehouse and more. Our team of IT managers, analysts,
specialists and service desk technicians drive innovation and lend
their expertise to our people across the entire company, building
careers that are both challenging and rewarding.As an Application
Specialist, you will be a member of the Store Checkout team
supporting propriety store point of sale software solutions. - The
ideal candidate for this role will need to have experience
supporting and testing point of sale systems and database
maintenance. - In this role, you will work with an IT store point
of sale support team comprised of IT colleagues to support
self-checkout operations in stores. In addition to self-checkout
support activities, you will work with internal customers to
provide support for testing new solutions and will engage in
requirements gathering for any new development requests.
Position Type: Full-TimeWork Location: Aurora, ILThis role is
eligible to participate in ALDI's Hybrid Work Program, which allows
remote work up to 3 days per week -(i.e., work remotely up to 3
days per week; work in-office at least 2 days per week).
Duties and Responsibilities: Must be able to perform duties with or
without reasonable accommodation.
--- Escalates incidents and requests to appropriate internal
personnel leaders or external vendors when further expertise is
required. ---- Recommends process improvements for area of
responsibility.--- Resolves incidents and requests in a timely
manner; documents work and resolution steps within service
management tool.--- Participates in the overall Information
Technology Infrastructure Library (ITIL) service management
processes for software and hardware solutions.--- Assists or
coordinates with national and international project delivery,
including documentation, testing, training, and deployment for
software or hardware solutions.--- Collaborates with team members
and communicates relevant information to direct leader.--- Complies
with ALDI privacy and security requirements and policies if job
responsibilities include possible access to confidential and/or
sensitive information.--- Other duties as assigned.
Job-specific Competencies:Knowledge/Skills/Abilities
--- Consistently demonstrates the Mindsets, ALDI Acts Competencies
and Professional Skills (M.A.P.) as outlined for the role.--- Gives
attention to detail and follows instruction.--- Excellent verbal
and written communication skills.--- Effective time management;
maximizes productivity.--- Prepares written materials to meet
purpose and audience.--- Develops and maintains positive
relationships with internal and external parties.--- Ability to
interpret and apply company policies and procedures.--- Ability to
understand overall data flow from user specifications considering
all input and output, hardware, software and the operating
environment. ---- Proficient with office productivity software.
---- Develops and maintains positive relationships with internal
and external parties.--- Prepares written materials to meet purpose
audience. ---- Ability to define specifications from user
requirements. ---- Proficient with Structured Query Language (SQL).
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Education and Experience:
--- Bachelor's Degree or a combination of education and experience
providing equivalent knowledge required.--- Or, a combination of
education and experience providing equivalent knowledge. ----
Experience supporting grocery retail point of sale systems with an
emphasis on self-checkout.--- Familiarity with AGILE testing
methodology and best practices.--- Familiarity with ServiceNow
incident management.Physical Requirements:
--- Work may be performed in an office, remote office or a
combination of both where a computer and office equipment may be
used as needed to perform duties.--- Regularly required to sit,
reach, grasp, stand and move from one area to another.---
Constantly and repeatedly use keyboard/mouse.--- Occasionally
required to push, pull, bend, lift and move up to 25 lbs.
Travel:
--- International & Domestic travel required.--- Up to 10%.ALDI
offers competitive wages and benefits, including:
Keywords: Aldi, Naperville , Applications Specialist - Self Checkout, Other , Aurora, Illinois
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