IT SUPPORT SPECIALIST
Company: TEKsystems
Location: Naperville
Posted on: October 30, 2024
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Job Description:
*Description:*
Department: Network
Role: As an IT Support Specialist with Black Line, you will be a
part of a growing team that is committed to providing the Gold
Standard level of service to our customers in the small, midsize
market.
You can expect to use your baseline knowledge and passion for
technology to be an infrastructure jack of all trades acting as an
extension of our clients; this includes performing regular IT
maintenance, troubleshooting both remotely and on-site for hardware
and software, performing system upgrades, supporting workstations,
servers, and network equipment, as well as assisting with
project-based work.
Qualifications:
* 2-3+ years of experience in a Tier 2 Helpdesk/Desktop support
role or experienced in a Junior Systems Administrator role
* Must haves:
o Providing both remote and onsite technical support and
administration in the following technologies:
. Microsoft Windows Desktop Operating Systems (Windows 10)
. Microsoft Windows Server Operating Systems (2012, 2016 and
2019)
. Network Firewalls, Switches, and Routers
. Antivirus and Antispam software
. Microsoft Office 2013/2016/Office365 including Visio and
Project
. Having a demonstrated understanding of Networking concepts (DNS,
DHCP, and TCP/IP)
* Nice-to-haves:
o Experience with Backup and DR software (such as Veeam, Datto,
Cloud Providers)
o Virtualization VMware/Hyper-V (working knowledge)
Day-to-day expectations:
A day in the life of an IT Support Specialist means that your
primary responsibilities will be troubleshooting a variety of
issues on BL's clients' systems both in person, over the phone, and
remotely. You will also be a part of assisting with project work on
occasion. There is a balance of autonomy and teamwork/collaboration
that happens here. Each of our Engineers is responsible for being
diligent with their time management, properly adhering to our
documentation and organizational policies and standards and
executing support per our established SLAs.
* Technical focused:
o Provide support to client systems remotely, over the phone, or at
Client sites
o Assist with installation and setup of client servers,
workstations, networking, and other infrastructure systems.
IT Support Specialist
Job Description
o Troubleshoot business application issues
o Troubleshoot system integration issues
o Perform preventative maintenance on various BL and client
systems
o Perform regular system review, logs, notifications, and upgrade
systems utilized by Clients and BL
o Participate and contribute to internal projects and systems of
BL
* Client focused:
o Create and maintain positive customer relationships
o Communicate professionally in both a written and verbal
manner
o Adhere to BL's Response and Resolution SLAs to provide a great
customer experience
o Regular interaction with client end-users at all various levels
of technical competency (including Executive-level/C-Suite end
users)
* Personal Development:
o Continual improvement to his/her network infrastructure skills
through formal and informal training programs.
o Continual improvement of Client focused skills including those
non-technical skills that increase your ability to manage and
maintain Client expectations and relationships.
* Black Line operational:
o Collaborate with BL's Software Engineers when software related
issues impact client systems
o Follow Black Line policies and procedures as defined in the
Employee handbook.
o Each Engineer is responsible for the accurate and complete
accountability of time spent on both client and non-client
activities.
Black Line's Future
Black Line's Moonshot is all about our future and what we know we
can achieve. We borrowed the term moonshot from a speech on space
exploration presented by President John Kennedy in 1961. The key to
Kennedy's vision was setting clear, specific goals, with a grand
purpose and timeline. His speech and vision was inspirational and
gave the nation purpose and direction.
We at Black Line admire the teamwork, dedication, and hard work
that went into the collective effort to achieve the first moon
landing - so much, in fact that we adopted our own Moonshot - one
that will propel Black Line into its future. Is it a lofty goal?
Sure. But things worth the effort don't come easy.
Black Line has 3 primary goals that comprise our Moonshot:
1) Black Line to be recognized by its employees as the best place
to work
2) Black Line to be the Gold Standard in the SMB market
3) Black Line to expand into underserved markets as a recognized
brand for technology services
These Moonshot goals drive our culture and provide us with a
foundation to rely upon throughout our day-to-day and long-term
planning.
* We are always striving to do better and to be better. This also
translates to an environment that values training and development.
We look for team members who are intellectually curious, have a
growth-mindset, and take initiative when it comes to their
professional development.
*Skills:*
Support, Troubleshooting
*Top Skills Details:*
Support,Troubleshooting
*Additional Skills & Qualifications:*
-The first few months will be heavy training, shadowing and boots
on the ground support learning as much about the client base and
the issues that are commonly dealt within the environment. If
someone hits the ground running they may have the opportunity to
work remotely sooner in their contract. Otherwise, everyone should
expect to be onsite 5 days a week throughout the first few
months.
-They do not like job hoppers - need someone with stable IT
background.
-Office location in Naperville
-When onsite, candidates should expect 8 hour days (8-4:30
Support)
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Naperville , IT SUPPORT SPECIALIST, Other , Naperville, Illinois
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