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Technician - Philadelphia

Company: Track Group, Inc.
Location: Naperville
Posted on: February 24, 2021

Job Description:

General Job DescriptionMaintains close, continuous support of account to ensure high customer satisfaction and retention through systematic customer contact, training activities and implementation of new programs and requirements. Actively works with on-site account manager and regional account manager to identify growth opportunities through the increase use of Track Group's continuum of products and services, as well as the day-to-day interaction with the agency's staff. Provides programmatic assistance--to allow each customer to operate an effective program with high satisfaction levels.--Duties and Responsibilities are subject to change upon business requirements.Essential Roles & Responsibilities * Daily Operations* Setting up offender profiles, completing schedules, establishing GeoRules* Activation/Installation of GPS Devices* Unarchiving past offenders when necessary* Advise in monitoring offender profiles, identifying daily alerts and providing reports to Probation Officers (if needed)* Remove equipment once completed on the program, deactivate/uninstall offender profile, clean and test equipment for re-use* Assist GPS Probation staff in day to day GPS related needs* Basic understanding of Philadelphia Juvenile Probation's processes* On call for various weekend/holiday service needs* Occasionally work hours will need to be flexible to accommodate courts installs/repairs* Inventory* Maintain adequate inventory of GPS devices and equipment on-site* Communicate with On-Site Account manager of any inventory needs* Triaging and Repairing malfunctioning device/cuffs* Photograph and return any damaged devices* Maintain a log of all activation's--and deactivation's--at location* Internal Roles* Work in a copacetic manner to coordinate and communicate with on-site account manager as a team * Identify and report opportunities, issues and concerns Qualifications* Excellent organizational and time-management skills* Ambitious and Efficient* Excellent Communication Skills (internally & externally)* Customer Service Mindset* Technical/Computer Software Proficiency Required * High School Education or Equivalent Required* Previous professional experience with juveniles is preferred; but not requiredPosition Information/CompensationHourly: $15.00/hrPart-Time Employment Location:--Philadelphia, PA

Keywords: Track Group, Inc., Naperville , Technician - Philadelphia, Professions , Naperville, Illinois

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