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Helpdesk/Desktop Support Technician (Tue-Sat Shift)

Company: Masterpiece International
Location: Naperville
Posted on: November 17, 2021

Job Description:

JOB SUMMARYMasterpiece International is looking for a helpdesk/desktop support technician to join our team providing technical assistance with computer systems, hardware, and software. In this role, you are responsible for responding to tickets, email, chat, or phone queries and offering technical support to all Masterpiece Employees. This position is also focused on building, deploying, managing, and maintaining the inventory of hardware and peripherals.This is a TUESDAY-SATURDAY role, with Saturday being primarily focused on supporting our warehouse operations. To be a successful in this position, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills in order to provide the highest quality of customer service.
ESSENTIAL JOB FUNCTIONS

  • Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
  • Respond to requests for technical assistance in person, via phone, and electronically.
  • Provide onsite support for remote locations as required.
  • Maintain high level of response to all queries by all users.
  • Log all help desk interactions.
  • Install & maintain desktops, laptops, printers, scanners, & other peripherals.
  • Maintain hardware/software inventory.
  • Maintain desktop backup software and AV software.
  • Order and maintain inventory of computer supplies.
  • Monitor spam filters.
  • Troubleshoot computer hardware, software or network issues.
  • Establish connectivity of 'Smart phones' to appropriate company's email system and MDM.
  • Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
  • Maintain smooth work flow and advise your supervisor of workload as necessary.
  • Other duties as assigned.QUALIFICATIONS AND EDUCATION REQUIREMENTS
    • 3+ years' experience providing help desk support in an enterprise windows environment.
    • Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP/Zebra printers in a networked environment.
    • Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
    • Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
    • Strong initiative and the ability to work successfully in an environment with minimal direction.
    • Ability and interest to function effectively as a team player.Preferred Experience:
      • Experience in the logistics and/or warehouse industry
      • Experience in supporting business applications and databases, specifically CargoWise.
      • Experience with PowerShell
      • Experience with process automation tools, such as Microsoft Power Automate
      • Experience working for an MSP a plus.PHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. Ability to lift up to 30lbs.
        PLEASE APPLY THROUGH WEBSITE, NO CALLS.

        Tuesday - Saturday
        8AM - 5PM

Keywords: Masterpiece International, Naperville , Helpdesk/Desktop Support Technician (Tue-Sat Shift), Professions , Naperville, Illinois

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