System Intallation Technician
Company: KR Wolfe Inc.
Posted on: November 22, 2021
The Field Service Specialist is responsible for performing repair
and maintenance services associated with the products and
facilities of KR Wolfe's clients.
Duties and Responsibilities
Essential Duties And Responsibilities
Adherence to KR Wolfe's Mission, Vision & Values
Must demonstrate SPIRIT in all work that is performed
Must understand, follow & promote company's Mission, Vision &
Values at all times.
Must lead by example.
Pay Range: $20.00 to $25.00 per hour
Core Responsibilities - All Levels
Adhere to all KRW policies and procedures at all times.
It is required that at all times each employee be presentable, and
follow KR Wolfe's dress code including the use of appropriate
Employee must use a company provided computer and/or smart phone to
email and communicate for project info, travel itinerary, enter
timecards daily, enter project notes and project pictures on a
Employee must accurately complete daily timecard, document
activities extensively through notes and pictures, complete and
manage one's own expense reports, and various other forms and
documents as a regular course of business. All of which must be
done on a daily basis.
Employee shall care for and ensure all company and client property
remains in good condition.
Employee will prepare documents using Microsoft Office Suite
(Excel, Word, Outlook, Salesforce etc.).
Employee must demonstrate professional etiquette with team members,
superiors & clients at all times.
Employee shall demonstrate strong oral and written communication
skills at all times.
Employee may manage varied information of company and/or project
needs, objectives and responsibilities.
Employee will perform basic math.
Employee will be required to solve problems, escalating matters to
KRW leadership as necessary.
Employee will perform Punch List Items.
Employee must read, interpret and understand schedules.
Employee must demonstrate positive customer communication at all
Employee must maintain environmental awareness at all times.
Employee must adhere to safety measures at all times. Must use
proper personal protective equipment (PPE) at all times.
Employee must maintain all required credentials at all times.
In order for employee to advance from one tier to the next 100%
compliance with deadlines and 100% accuracy with documentation must
be achieved and maintained. This includes and is highly focused on,
but not limited to timesheets, daily reports, monthly expense
Owns complete set of all basic hand tools and has experience using
hand tools and power tools
Proficient in using a voltage meter, soldering iron, torque wrench,
tone generator, digital level, multimeter, networking cable
Understands the basics of AC/DC voltage.
Completes assigned work in a high-quality manner and in compliance
with scopes of work assigned.
Attends all applicable trainings and asks questions if applicable
in order to ensure full understanding of expectations and
Able to work on ladders of all sizes.
Experience operating material lifts and scissor lifts.
Mounts and dresses monitors of various sizes including large wall
Installs, connects, and manages video routers and switches.
Installs PTZ cameras.
Programs various equipment.
Cuts and pulls cables to length. Dresses cables. Terminates a
variety of cable types including, but not limited to RBGHV, SVID,
Composite, CAT5e, and CAT6.
Identifies and understands various source plates.
Identifies cable types including: RGBHV, SVID, Composite,
Networking, HD-SDI, Fiber, Power, Control, DVI-D and DVI-I.
Service and installation of surgical lights, equipment delivery and
anesthesia delivery systems.
Ability to fit in tight spaces including ceiling access panels,
comm. closets, interstitial spaces, cabinets.
Safely move equipment from area to area. Equipment can be heavy,
large and difficult at times.
Mechanical skills: Ability to set all-threads/level nuts at correct
Work in a kneeling/crouching position for long periods of time.
Cleans up job-site, removes trash, and leaves a clean
Competent with MS Office and ability to use various web-based
Interact with our client and their customers using effective "soft"
Ability to use FaceTime or Skype Video.
Able to take direction without push back.
Responds to company communication within a reasonable timeframe, or
urgently when applicable.
Partners with other specialists, management, and internal KR Wolfe
support team to provide excellent customer service.
Partners with internal KR Wolfe support team to ensure proper job
records, timecards, expenses, vaccines, credentials, travel
documents, and other items are kept up-to-date as needed.
Works with supervision.
Includes Tier 1 skills and minimum of 1-year proficient experience
in Tier 1 capacity.
Uses strong people skills to positively interact with clients and
Regularly partners with other Specialists, management, and internal
KR Wolfe support team to provide world-class customer service.
Troubleshoots complex mechanical/audio-video/hydraulic client
equipment, makes repairs, and communicates plans to project
leaders, clients, and client customers.
Program various pieces of equipment.
Manage inventory of repair/replacement parts including the
recording of serial/model numbers, ordering of new parts, and
returning of defective parts.
Ability to read, interpret, and communicate reflected ceiling
plans, elevation drawing, room flow diagrams.
Ability to manage a large and dynamic workload on a regular
Works under general supervision, may lead small projects or small
Includes Tier 1 & 2 skills and shows a minimum of 1-year proficient
experience in Tier 2 capacity
Acts as subject matter expert on service and installation of
various pieces of client equipment including surgical lights,
equipment delivery, and anesthesia delivery systems using reflected
ceiling plans, elevation drawing, and room flow diagrams.
Effectively trains and mentors team on proper procedures including
both technical and administrative.
Attends client meetings as needed.
Regularly acts as project leader on job sites.
Identifies, documents, and communicates new best practices.
Ability to adequately complete work assignments with limited
information and/or direction.
Ability to digest and communicate information in an efficient and
Documents and communicates relevant situations and communications
which occur within team regarding client issues, team training,
etc. to appropriate parties.
Works under minimal supervision and may lead projects small and
Includes Tier 1, 2, & 3 skills, and shows a minimum of 1-year
proficient experience in Tier 3 capacity
Supervises the work of Field Service Tiered personnel.
Provides feedback to team members regarding their performance and
makes recommendations for improvement.
Works with Director of Field Operations, Business Unit Manager, and
HR department to ensure strong performance and behavior of
Manage a team on projects and programs of all sizes
Sets a strong example for other members of the team
Conducts regular check-ins with team. Summarizes and communicates
issues, resolutions, best practices with team and management.
Ensures team consistently submits timecards and reporting
accurately and timely on a daily basis.
Acts as on-site project manager.
Ability to multitask and manage teams on multiple projects
Communicates clearly and concisely both written and orally.
Leads projects, supervises and trains team members. Escalates
issues to management when necessary.
Other Duties And Responsibilities
Other duties as assigned.
Knowledge, Skills, Ability, And Experience Required
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and Experience
High School Diploma, technical trade school or equivalent.
2-5 years' experience in a Field Service environment.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or
complaints. Ability to communicate effectively with top management,
peers, clients, and/or vendors.
Ability to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables.
To perform this job successfully, an individual must have Must have
intermediate computer skills. Knowledge of/ability to quickly learn
Contact Management systems; Database software; Design software;
Development software; Spreadsheet software and Word Processing
software, required. Experience with Microsoft Office Suite
Credentialing, Vaccine, and Training Requirements
Employees are required to have the following credentials, vaccines,
and training prior to being placed in this position:
Negative TB Test
Negative 10 Panel Drug Test
Valid Driver License and acceptable driving record
May Be Required:
Hepatitis B Vaccine Series
Additional credentials, vaccines, and training may be required
depending on customer demands.
This position requires up to 100% travel and frequently requires
work or travel on weekends, nights, and evenings.
Physical Demands and Work Environment
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Climbing: Ascending or descending ladders, stairs, scaffolding,
ramps, poles and the like, using feet and legs and/or hands and
arms. Body agility is emphasized. This factor is important if the
amount and kind of climbing required exceeds that required for
Balancing: Maintaining body equilibrium to prevent falling and
walking, standing or crouching on narrow, slippery, or erratically
moving surfaces. This factor is important if the amount of
balancing exceeds that needed for ordinary locomotion and
maintenance of body equilibrium.
Stooping: Bending body downward and forward by bending spine at the
waist. This factor is important if it occurs to a considerable
degree and requires full motion of the lower extremities and back
Kneeling: Bending legs at knee to come to a rest on knee or
Crouching: Bending the body downward and forward by bending leg and
Crawling: Moving about on hands and knees or hands and feet.
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for
long distances or moving from one work site to another.
Pushing: Using upper extremities to press against something with
steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw,
haul or tug objects in a sustained motion.
Lifting: Raising objects from a lower to a higher position or
moving objects horizontally from position-to-position. This factor
is important if it occurs to a considerable degree and requires
substantial use of upper extremities and back muscles.
Fingering: Picking, pinching, typing or otherwise working,
primarily with fingers rather than with the whole hand as in
Grasping: Applying pressure to an object with the fingers and
Feeling: Perceiving attributes of objects, such as size, shape,
temperature or texture by touching with skin, particularly that of
Talking: Expressing or exchanging ideas by means of the spoken
word. Those activities in which they must convey detailed or
important spoken instructions to other workers accurately, loudly,
Hearing: Perceiving the nature of sounds at normal speaking levels
with or without correction. Ability to receive detailed information
through oral communication, and to make the discriminations in
Repetitive motion: Substantial movements (motions) of the wrists,
hands, and/or fingers.
Very heavy work: Exerting in excess of 100 pounds of force
occasionally, and/or in excess of 50 pounds of force frequently,
and/or in excess of 20 pounds of force constantly to move
The worker is required to have close visual acuity to perform an
activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; extensive reading;
visual inspection involving small defects, small parts, and/or
operation of machines (including inspection); using measurement
devices; and/or assembly or fabrication parts at distances close to
The worker is subject to both indoor and outdoor environmental
The worker is subject to noise. There is sufficient noise to cause
the worker to shout in order to be heard above ambient noise
The worker is subject to vibration. Exposure to oscillating
movements of the extremities or whole body.
The worker is subject to hazards. Includes a variety of physical
conditions, such as proximity to moving mechanical parts, moving
vehicles, electrical current, working on scaffolding and high
places, exposure to high heat or exposure to chemicals.
The worker is subject to atmospheric conditions. One or more of the
following conditions that affect the respiratory system of the
skin: fumes, odors, dust, mists, gases, or poor ventilation.
The worker is frequently in close quarters, crawl spaces, shafts,
manholes, small enclosed rooms, small sewage and line pipes, and
other areas that could cause claustrophobia.
The worker is required to function in narrow aisles or
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Keywords: KR Wolfe Inc., Naperville , System Intallation Technician, Professions , Naperville, Illinois
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