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Help Desk Technician

Company: Hemmersbach Nordamerika
Location: Naperville
Posted on: January 15, 2022

Job Description:

IT Onsite Technician
Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your Tasks Hardware Break Fix & Maintenance Support
Software Maintenance & Support
Installations, Moves, Adds, Changes
Pick Up & Wiping
Central Services
VIP & Sales Merchant Support
Kiosk Support
Remote Technology Services
Hardware Asset Management
Dispatch Services
Break Fix Services
Hardware Maintenance & Support
Software Maintenance & Support
Installations, Moves, Adds, Changes
Picking UP & Wiping
Project Support
Our Requirements Working technical knowledge of standard (Windows, O365 and AutoPilot) systems and business software to allow for resolution of software application issues or full rebuild of the PC (image, applications and Customer data)
Working technical knowledge, in order to address Service Work Orders, for PCs (including truck mounted PCs), laptops, cabling, televisions, projectors ('beamer'), phones, peripherals (e.g. keyboards or mice) and site security equipment (access readers, time badging, cameras etc.)
Customer facing soft skills
Strong verbal and written communication skills
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT and business issues
Works on problems/projects of moderately medium-complex scope
Exercises independent judgment within defined practices and procedures to determine appropriate action
Evaluates unique circumstances and makes recommendations.
Typically, 2-5 years of experience (except junior level engineer, which may have less experience)
Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
Able to independently problem solve
Able to provide feedback on new technical processes to help drive efficiency
Your Benefits A support package that includes:
Medical coverage
Dental & Vision coverage
Life Insurance
Short & Long Term disability insurance
401K
PTO

Keywords: Hemmersbach Nordamerika, Naperville , Help Desk Technician, Professions , Naperville, Illinois

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