Sr Associate IT Operations Analyst

Company: Ecolab
Location: Naperville
Posted on: May 12, 2022

Job Description:

Ecolab is seeking a Senior Associate IT Operations Analyst to be responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation ensuring a superior level of customer service. This position requires an exemplary background in customer service and excellent verbal/written communication skills, as well as technical support and analytical skills. A candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary Knowledge articles with the express goal of providing the best user experience possible. This position is in Naperville, IL and will require onsite support.

What's in it For You:
The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.

What You Will Do:
Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems

Using remote control software, you will provide onsite and remote support.

Conduct regular interaction with IT users using basic customer service skills and communication skills

Work collaboratively with project team members and other support functions on activities related to IT

Perform basic incident and problem analysis as required to resolve incidents and requests

Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level

Provide AV setup and support

Remote & onsite deskside PC/Mac hardware printer & software support

Tracking & documenting problems to resolution

Back up Executive support

AV setup and support

Knowledge creation and improvement

Manage team incident/task queues and assist team with prioritization/resolution

Assist with project completion - i.e., network hardware upgrades, pc rollouts, software deployments

Conduct regular interaction with IT users using basic customer service skills and communication skills

Work collaboratively with project team members and other support functions on activities related to IT

Minimum Qualifications:
High School Diploma or equivalent

3 years of experience in PC hardware/software support

1 years supporting AV equipment and meeting setups

Proficient knowledge of Office365, Windows 10

Experience with: Intune, Microsoft Autopilot, ServiceNow, Bomgar and Microsoft Teams

Basic knowledge of mobile phone troubleshooting

Ability to lift 25 lbs.

Immigration sponsorship is not available for this position

Preferred Qualifications:
Bachelors Degree

1 years of experience supporting Executive level clients

Windows 11 experience

Agile familiarity

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Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.

Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application proces s, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Keywords: Ecolab, Naperville , Sr Associate IT Operations Analyst, Professions , Naperville, Illinois