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Dispatcher, GEM

Company: Delaware North
Location: Naperville
Posted on: May 13, 2022

Job Description:

The Opportunity Delaware North Gaming is hiring a Dispatcher to join our team at Gaming & Entertainment Management (GEM) in Naperville, Illinois. As a Dispatcher, you take incoming calls from our field service associates to ensure the proper response in a timely manner. Our ideal candidates for this role have excellent communication skills, are able to effectively prioritize and multi-task, and enjoy working in a fast-paced environment. *Schedule will include working holidays Responsibilities

  • Efficiently operates communication equipment to properly communicate to drivers and GEM locations in need of service.
  • Answers multi-line telephone and maintains a professional office environment and professional relations with internal and external customers in accordance with established DNC customer service program.
  • Operate GPS equipment to track locations of GEM mobile personnel.
  • Inputs data into the dispatch report in accordance with procedures.
  • Effective communication with management regarding service issues and break downs. Qualifications
    • Effective and concise written and oral communication skills required.
    • Computer skills including e-mail, spreadsheets, data base activity, and keyboarding are a must.
    • Professional telephone etiquette.
    • Able and willing to work flexible work schedule.
    • High school diploma or GED and 1 year of experience or related training preferred. Physical Requirements
      • Ability to focus and understand GPS monitoring maps for extended periods of time.
      • Ability to sit (with breaks) for the duration of shift, typically 8 hours.
      • Must have adequate vision capabilities to perform job duties.
      • Abil Who We Are At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Naperville , Dispatcher, GEM, Professions , Naperville, Illinois

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