Design Thinking Analyst, Test & Learn

Company: EDWARD JONES
Location: Palatine
Posted on: June 17, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Design Thinking Analyst
US Remote Eligible

Opportunity Overview:

We are looking for an Analyst that has experience using design thinking to discover and deliver solutions and is a thought leader in the application of data and business analysis to human-centered design challenges. You'll be joining our diverse team of problem solvers that employ design and systems thinking to conceptualize and develop high-impact, creative outcomes for market impact.

• Autonomously lead multidisciplinary teams of associates and leaders through the business analysis elements of strategic transformational frameworks in pursuit of discovery and innovation across the enterprise.
• Lead the opportunity sizing and project evaluation of novel complex problem spaces and solutions with multiple variables and user groups.
• Lead the decomposition of innovative solutions into human and business capabilities and sequence them for development.
• Lead the Test and Learn and measurement strategy development for in field testing in partnership with firm senior leaders and cross-disciplinary teams. This may include identifying measures, alignment of measures influenced by the problem and solution(s) of an engagement from project definition through execution/release.
• Creatively solve complex problems from user perspectives, business needs, and research inputs, while applying their own informed views and experience.
• Act as a thought leader representing the USER voice within the firm and in field testing. Enhance user experience, test support and firm launch capabilities through coaching, leadership, and knowledge sharing
• Identify, map, and communicate impacted processes and scenarios from an end user point of view.
• Effectively communicate in verbal and written venues to senior level leaders the impact and analysis of the engagement supporting, and in comparison, to other firm priorities.
• Quickly build trusting relationships. Provide coaching, feedback, and guidance to squad members.
• Demonstrate agility in ambiguous and complex circumstances to achieve the desired outcome.
• Provide day to day people and process leadership, without direct management authority, to a multi-disciplinary team made up of both leaders and associates. (for the BA portions)
• Lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility.
• Exercises strong critical thinking and sound judgment while independently making decisions within projects with some consultation and oversight from senior level associates and leaders.--- In doing so, the analyst must:
• Evaluate a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome
• Guide business areas through the Test and Learn process framework to determine the most efficient and effective research designs for their business process
• Investigate and resolve escalations with varying and high degrees of complexity risk, and impact involving different functional groups including legal, compliance, and field supervision
• Learn and communicate the principles of design thinking, process improvement, data analysis, business design, test & learn and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change across the enterprise. Contribute to the development and/or improvement of processes that have firm-wide benefits, changing the fundamental way the firm does business with regard to a particular client segment or strategy. Position Requirements:
  • Bachelor's degree or equivalent work experience
  • 5+ years of applicable work experience
  • Design Thinking experience, innovation, incubation, valuation, management consulting, stats proficiency, and direct or indirect people leadership experienced preferred
  • Demonstrated strong verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences
  • Ability to quickly engage and inspire a diverse, multi-disciplinary team
  • Expertise in systems thinking
  • Change agility and comfort operating and flexing in ambiguity
  • Experience in Devops Methodologies (Scrum, Kanban, Agile, Waterfall, etc.) desired
  • Experience with analysis tools/software like MiniTab, Tableau, etc, preferred IBM EDT Co-Creator badge required w/in 12 months of hire Problem Solving:
    The degree to which problems are complex or non-routine. The amount of fact finding, analysis and creativity required to solve problems. The degree to which problems address single or multiple issues. Give examples of the types of problems solved and the frequency (daily, weekly, monthly, annually, etc.).
    • Leverage existing and create new human-centered problem-solving analysis frameworks in response to the needs of the problem
    • Incorporate data and insights from across the firm and partner with additional enablement areas to commission new data and insights or recommend killing an engagement to ensure the best outcome Required to develop and enhance processes as required for consistent analysis techniques Decision Making:
      • The level of authority for making decisions and the degree of risk involved (the extent to which decisions are made without review and the corresponding business impact of those decisions). The extent to which decisions are governed by precedent, procedures, and guidelines versus broad direction.
      • Autonomously make decisions in collaboration with the business owner around the analysis and approach for cross-divisional and enterprise efforts 60% by precedent, 40% broad direction Span of Influence:
        • The breadth and depth of work performed. The influence of the position in affecting business results of a department, division or the entire firm, i.e., the scope of the job. The extent of responsibility for hiring, terminating, performance reviews and other human resource decisions.
        • Efforts supporting have cross-divisional and enterprise impact Provides detailed performance and competency feedback to squad members and their leaders as a primary input to performance reviews
          • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
            • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
              From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.

              Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
              Salary: $90628 - $154313
              Category: Headquarters

Keywords: EDWARD JONES, Naperville , Design Thinking Analyst, Test & Learn, Professions , Palatine, Illinois