Company: Hankyu Hanshin Express (USA), Inc.
Posted on: June 20, 2022
This position is responsible for handling various customers'
requests and inquiries. Also is responsible for managing and
directing customer service team staff to support all products and
service lines.IMPORT OPERATION Handles orders from Import. Receives
and reviews shipping documents for conformity to tariff and customs
regulations. Sends the shipping pre-notifications to customers
prior to shipments' arrival. Issues billing for triangle shipments
and domestic transportation and mails them out. Issues arrival
notice to broker team. Communicating with overseas agent. Sends
invoices to customers and overseas agents as requested. Contacts
the trucking companies to arrange pick-up cargos from customer's
warehouse or other locations to the company warehouse. Responsible
to coordinate trucking schedule and makes any adjustment as needed.
Makes sure that all paperwork is completed in compliance with
customs regulations.IMPORT CUSTOMER SERVICE Contacts with customers
and/or overseas agents by e-mail, phone, or in person. Provides
quotation to the customer and rate to other branches/oversea
offices. Assists sales and operation with billing, resolution of
service issues and customer complaints. Tracks the shipments and
announce customers and overseas agents for shipment status. Updates
shipment status, provides quote, and prepares any necessary
information and documents of import shipment. Coordinates and
directs operations team/overseas agent for air and ocean traffic as
well as all documents on forwarding and distribution service.
E-mails necessary shipping information to the customers, Japan and
other parties after completing export documentation. Creates new
files, inputs freight, terminal, document, com and any additional
fees and charges; Requests checks as needed. Creates debit invoices
for customers for provided invoices; Issues invoices to customers.
Assembles imports brokerage and breakbulk clearance documents for
debit invoicing, customs and import files. Breaks down document
pouches and consolidation shipments as needed; Prepares manifests
as needed. Processes T.E. entries, prints delivery orders, prints
authority to make entry letters, etc. Prepares calculations and
reports as needed; Updates and maintains specified
spreadsheets.OTHER & MISCELLANEOUS Seeks constant improvement, more
efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as
assigned management. Maintains high ethical standards in the work
place. Reports all irregular issues and problems to management for
solution. Maintains good communication with other managers, staff &
outside contacts. Complies with all company policies and
procedures. Responsible for maintaining a clean and safe working
area. Apply Here PI182441326
Keywords: Hankyu Hanshin Express (USA), Inc., Naperville , Import Coordinator, Professions , Addison, Illinois
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