Import Ocean Supervisor

Company: Hankyu Hanshin Express (USA), Inc.
Location: Addison
Posted on: June 20, 2022

Job Description:

Import Ocean Supervisor
General Position SummaryThis position is responsible for leading import team members by setting a good example and engages the team to achieve goals. Depending on branch location, incumbent is assigned a variety of duties and responsibilities that may include many of the following described duties and depending on branches that you are assigned to work, your responsibility of essential job functions may differ. Essential Job Functions IMPORT COORDINATION

• Contacts customers as needed for information gathering including receiving additional requests and following up on previous information and requests received. Checks customer EDI system for additional information.
• Contacts carriers and steamship to obtain arrival information.
• Issues arrival notices to customer and coordinates with customer's customs broker as needed.
• Issues customs/in-bond paperwork and arranges delivery if needed.
• Sends emails as needed for urgent shipments to expedite breakdowns, and release of cargo; May send pre-alerts to retrieve shipments.
• Releases shipments upon receipt of original bill of lading and/or payment.
• Contacts trucking firms to arrange special delivery and handle POD.
• May notify broker for shipment arrival and document coordination.
• Assists in all areas of Ocean Import operations including day-to-day tasks with our customers. Supervising
  • Create an Inspiring team environment with an open communication culture
  • Oversee day-to-day operations, consulting with teammates' operational questions and concerns
  • Motivate, develop, and mentor team members and assist import manager
  • Oversee team members timesheets, evaluations, and team efficiency/effectiveness
  • Listen to team members' feedback and resolve any issues or conflicts with Import Manager
  • Responsible for new teammate's training and follow-up, additional training for the team in general.
  • Handles next level escalations/concerns from customers and team members OTHER & MISCELLANEOUS
    • Any project that is assigned by manager and/or the Company.
    • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
    • Performs special projects and other miscellaneous duties as assigned by management.
    • Assists management with monthly reports (Aging, open files, claims, etc)
    • Maintains high ethical standards in the workplace.
    • Reports all irregular issues and problems to manager for solution.
    • Maintains good communication with management, office staff members and outside contacts.
    • Complies with all company policies and procedures.
    • Responsible for maintaining a clean and safe working area. Job Dimensions (skills, knowledge & abilities)Essential Job Dimensions Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Relation Building, Team Participation, Time Management, Typing Skill. QualificationsEducation & Work Experience
      • High school diploma or general education degree (GED);
      • Must have one and half year to two years of the industry experienceTools & Equipment
        • General office equipment including phones, fax, copier, personal computer, etc.
        • Software includes the use of Windows operating system, MS Office.
        • Any tools, equipments, software that are required to be used. Certificates / Licenses
          • Any certificate or training records that are required by each department, position/title, or government agency. Apply Here PI182434692

Keywords: Hankyu Hanshin Express (USA), Inc., Naperville , Import Ocean Supervisor, Professions , Addison, Illinois