Capacity Portfolio Representative
Company: C.H Robinson
Location: Naperville
Posted on: January 24, 2023
Job Description:
Do you enjoy creating new relationships? Do you thrive when you
are juggling multiple projects, working in harmony with an amazing
team, and solving problems? If you answered yes, step right up and
apply for our Capacity Portfolio Representative position.You will
be responsible for growing and retaining a carrier portfolio, while
also executing service delivery to achieve customer commitments.
Capacity Portfolio Representatives are C.H. Robinson brand
ambassadors, accountable for fostering positive customer
experiences while growing your book of business. Here s where your
talent for relationship building, problem solving, and delivering
an exceptional customer experience is critical.To be successful,
you will deploy sales persuasion and a sense of urgency plus a keen
understanding of your customers daily business challenges and
supply chain goals. Sound fun? Read on.So what can we do for
you?When you achieve, we succeed. Our commitment to equipping you
for success begins on day one with our dynamic and comprehensive
onboarding program. Jumpstart your knowledge of our company and
industry and ensure your proficiency with our systems and processes
with through our comprehensive, interactive onboarding program. We
invest in your professional growth and development, and help you
reach your life goals with our excellent benefits packages. Here,
you have the flexibility to create a career that works with your
life. Not to mention a collaborative, welcoming culture, inclusive
employee resource groups, virtual happy hours, networking events...
We could go on and on!Let s talk money We provide our Capacity
Portfolio Representatives with a competitive base salary. Over
time, you will also have opportunities to achieve a monthly bonus
based on your stellar performance. Flexibility for your wellbeing
Long-term, this position offers you the flexibility to work
remotely 1-2 days per week, and your recruiting team will fill you
in on details for your exact position and location in the meantime,
depending on the current situation.We recognize life s not all
about work. That s why our hybrid work model gives you the
flexibility to create a career that works with your personal and
professional goals.On your next adventure, you ll Grow your
portfolio
- Learn and demonstrate understanding of carrier s business,
growth goals, preferences, capabilities, equipment, and expertise
to maximize the relationship, capacity utilization, use of digital
products and carrier satisfaction.
- Monitor the activity and/or dormancy of accounts within the
portfolio while also investigating potential causes, identify
solutions, and take appropriate action to grow inactive or
underutilized accounts.
- Develop an understanding of automated booking products
including Book it Now, Auto-Book, Committed Capacity Programs, and
the benefits of each to the carrier and C.H. Robinson.
- Build a solid understanding of the C.H. Robinson carrier
website and mobile apps introducing and informing carriers as new
tools or features are released.
- Drive awareness and benefits of carrier payment programs by
identifying which products are best suited to each carrier based on
needs and preferencesSupport Capacity Procurement
- Build an understanding of freight market dynamics, seasonality
and supply and demand factors that influence capacity availability
and pricing decisions
- Gain expertise with capacity analytical and internal costing
tools and use these tools to guide informed buying/negotiating
decisions
- Proactively post, negotiate and secure available transactional
or desired committed capacity Deliver Exceptional Customer Service
- Deliver a superior level of service to the carrier by
identifying or responding to issues and determining the best course
of action while implementing solutions.
- Regularly review carrier feedback and respond accordingly
- Enable carrier s cash flow by providing cash advances,
providing guidance or direct action to resolve payable issues, etc.
Execute Process Efficiency
- Work closely with internal partners on shipment updates,
problem resolution and/or operational execution
- Enable consistent and accurate transit load visibility
- Reinforce the expectation of on-time pick-up and delivery
requirements with carriers and identify any possible root causes
issues to improve resultsYou re a great fit if you have:
- High School Diploma or GED equivalentEven better if you:
- Value a diverse and inclusive work environment
- Hold a Bachelor s degree from an accredited college or
university
- Have experience using customer perspective to guide decisions
and actions
- Can persuade, motivate, influence, and negotiate with
others
- Display strong decision-making, multi-tasking, communication
and interpersonal skills
- Enjoy solutions driven work by leveraging appropriate tools to
evaluate and make recommendationsWe value an environment where you
can grow by challenging yourself and are supported with the
potential for internal promotion within Sales, Global Forwarding,
Operations, Account Management or other areas so you can discover
new interests, develop your strengths, and reach your life goals.
So what are you waiting for? Click that apply button. Questioning
if you meet the mark? Studies have shown that women and people of
color may be less likely to apply unless they match the job
description exactly. Here at C.H. Robinson, we re building a
diverse and inclusive workplace where all employees feel they
belong. If this position excites you, we welcome you to apply
whether you check all the preferred qualifications or just a few.
You may just be our next great fit!Equal Opportunity and
Affirmative Action EmployerC.H. Robinson is proud to be an Equal
Opportunity and Affirmative Action employer. We believe in equality
for all and celebrate the diversity of our employees, customers and
communities. We believe this increases creativity and innovation,
drives business growth and enables engaged and thriving teams. We
re committed to providing an inclusive environment, free from
harassment and discrimination, where all employees feel welcomed,
valued and respected.Affirmative Action
Employer/EOE/M/F/Disabled/Veteran BenefitsYour Health, Wealth and
SelfYour total wellbeing is the foundation of our business, and our
benefits support your financial, family and personal goals. We
provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health
Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and
team-building opportunitiesDig in to our full list of benefits on
OUR CULTURE page. Why Do You Belong at C.H. Robinson?
Standing out among the world s largest logistics platforms, C.H.
Robinson solves logistics problems for companies across the globe
and across industries, from the simple to the most complex. For
100+ years, our global suite of services has innovated trade to
seamlessly deliver the products and goods that drive the world s
economy. With 20 million shipments annually for 100,000 customers,
and millions of dollars contributed to support causes that matter
to us, our people and technology literally move the world.As a
FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of
the World s Most Admired Companies 2022. Headquartered in Eden
Prairie, Minnesota, we are proud to be recognized as one of
LinkedIn s Top Companies in Minneapolis-St. Paul 2021. And we re
not stopping there Join us as we collaborate, innovate, and work as
one global team to make life better and more sustainable for our
customers, communities, and world.
Associated topics: banking service, loan originator, loan review
officer, loan underwriter, mortgage loan, personal banker, personal
banker iii, personal banker iv, relationship, sell
Keywords: C.H Robinson, Naperville , Capacity Portfolio Representative, Professions , Naperville, Illinois
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