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Operations Analyst - Super User - Hybrid

Company: RXO
Location: Naperville
Posted on: January 24, 2023

Job Description:

Solutions driven success.RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we're looking for innovative and collaborative employees who are committed to solving our customers' challenges. We know we can do big things when we work together - so join us on our mission to disrupt the industry. As the Analyst, Operations, you will focus on system performance and aligning system functionality with the customer's expectations. You will also be responsible for managing and troubleshooting high value / high risk shipments. Become a part of our growing, dynamic team and we'll help you build a career you can be proud of.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you'll do on a typical day:

  • Prepare operational analyses of services, projects or general business functions
  • Drive continuous improvement by analyzing operations, including performance and productivity data, and error rates/root causes; review reports to identify operational issues
  • Receive and manage support requests in Jira
  • Maintain databases, extract information and develop metrics and scorecards to measure and improve overall performance
  • Support operations with high volume/high risk shipments to include, but not limited to, planning, monitoring and troubleshooting
  • Partner with the business to identify and understand areas of improvement; work with IT to communicate and improve issues with OTM
  • Drive system maintenance and enhancements and be responsible for training other team members on how to effectively use the system What you need to succeed at RXO:At a minimum, you'll need:
    • Bachelor's degree or equivalent related work or military experience
    • 1 year of experience in transportation or logisticsIt'd be great if you also have:
      • Experience managing or planning parcel shipments
      • Proficient in Microsoft Office
      • Experience supporting Transportation Management Systems (TMS), including Oracle Transportation Management and Skipjack Supply Chain
      • Project management experience
      • Strong verbal and written communication skills with ability to communicate effectively with peers and internal and external clientsWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here.

Keywords: RXO, Naperville , Operations Analyst - Super User - Hybrid, Professions , Naperville, Illinois

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