Operations Analyst - Super User - Hybrid
Company: RXO
Location: Naperville
Posted on: January 24, 2023
Job Description:
Solutions driven success.RXO brings together massive capacity,
cutting-edge technology and industry-leading expertise to keep
shippers and carriers ahead of the marketplace. At RXO, we're
looking for innovative and collaborative employees who are
committed to solving our customers' challenges. We know we can do
big things when we work together - so join us on our mission to
disrupt the industry. As the Analyst, Operations, you will focus on
system performance and aligning system functionality with the
customer's expectations. You will also be responsible for managing
and troubleshooting high value / high risk shipments. Become a part
of our growing, dynamic team and we'll help you build a career you
can be proud of.Pay, benefits and more.We are eager to attract the
best, so we offer competitive compensation and a generous benefits
package, including full health insurance (medical, dental and
vision), 401(k), life insurance, disability and more.What you'll do
on a typical day:
- Prepare operational analyses of services, projects or general
business functions
- Drive continuous improvement by analyzing operations, including
performance and productivity data, and error rates/root causes;
review reports to identify operational issues
- Receive and manage support requests in Jira
- Maintain databases, extract information and develop metrics and
scorecards to measure and improve overall performance
- Support operations with high volume/high risk shipments to
include, but not limited to, planning, monitoring and
troubleshooting
- Partner with the business to identify and understand areas of
improvement; work with IT to communicate and improve issues with
OTM
- Drive system maintenance and enhancements and be responsible
for training other team members on how to effectively use the
system What you need to succeed at RXO:At a minimum, you'll need:
- Bachelor's degree or equivalent related work or military
experience
- 1 year of experience in transportation or logisticsIt'd be
great if you also have:
- Experience managing or planning parcel shipments
- Proficient in Microsoft Office
- Experience supporting Transportation Management Systems (TMS),
including Oracle Transportation Management and Skipjack Supply
Chain
- Project management experience
- Strong verbal and written communication skills with ability to
communicate effectively with peers and internal and external
clientsWe are proud to be an Equal Opportunity/Affirmative Action
employer. Qualified applicants will receive consideration for
employment without regard to race, sex, disability, veteran or
other protected status.All applicants who receive a conditional
offer of employment may be required to take and pass a
pre-employment drug test. The above statements are not an
exhaustive list of all required responsibilities, duties and skills
for this job classification. Review RXO's candidate privacy
statement here.
Keywords: RXO, Naperville , Operations Analyst - Super User - Hybrid, Professions , Naperville, Illinois
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