NapervilleRecruiter Since 2001
the smart solution for Naperville jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Normal
Posted on: July 12, 2019

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLsasha on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Naperville , Inbound Travel Consultant, Professions , Normal, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


New Pay Increase! Truck Driver Teams OTR Class A Drivers.
Description: SOAR TRANSPORTATION GROUPTEAM FLEETBRAND NEW PAY INCREASE TEAM DRIVERS MAKE 144,000 per year to the truck to START 72,000- 75,000 per year BASE PAY per driver PLUS 6,000 Sign on Bonus each- that's (more...)
Company: Soar Transportation Group
Location: Normal
Posted on: 07/23/2019

CDL A Truck Drivers - $3,000 Sign on Bonus!. (Hoffman Estates)
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Hoffman Estates
Posted on: 07/23/2019

CDL-A Flatbed Owner Operator Truck Driver
Description: Bennett: Love Country. Love Trucking With Owner Operator Flatbed, Step Deck And Heavy Haul Opportunities br Having a family-centered culture isn t just something we say, it s the foundation on which (more...)
Company: Bennett Motor Express
Location: Normal
Posted on: 07/23/2019


CDL A Flatbed Truck Drivers - $3K Sign on Bonus!. (Hoffman Estates)
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Hoffman Estates
Posted on: 07/23/2019

CDL A Flatbed Truck Drivers - $3K Sign on Bonus!. (Normal)
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Normal
Posted on: 07/23/2019

CDL A Truck Drivers - 12 Months Experience OK - $3K Sign on Bonus!. (Normal)
Description: Join Koch's Elite Fleet: No Flatbed or Specialized Experience Required, We'll Train You No flatbed or specialized experience required, but you must have at least 12 months of driving experience to qualify. (more...)
Company: Koch Trucking Inc Marine
Location: Normal
Posted on: 07/23/2019

CDL-A Local Truck Driver - Household Goods
Description: CDL-A LOCAL TRUCK DRIVER HOUSEHOLD GOODS HAULING JOBSUnited Van Lines Has LOCAL CDL-A Truck Driving Jobs Open Now Local CDL-A owner operator truck drivers
Company: United Van Lines
Location: Hoffman Estates
Posted on: 07/23/2019

Regional CDL A Truck Drivers - Up to $5,000 Sign On Bonus!!!
Description: Student Drivers Must Have CDL A License At Hart Driver Solutions, we understand that drivers are American Heroes. Drivers are the heartbeat of the American economy, making great personal sacrifices so (more...)
Company: Hart Driver Solutions
Location: Normal
Posted on: 07/23/2019

CDL-A Household Goods Truck Driver
Description: CDL-A HOUSEHOLD GOODS TRUCK DRIVER JOBS Drive How You Want. Drive Where You Want. br As a division of UniGroup, and operating with more than 600 locations nationwide,
Company: United Van Lines
Location: Normal
Posted on: 07/23/2019

6K Sign-On Truck Drivers Class A Company Drivers.
Description: CLASS A CDL TRUCK DRIVERS:SOAR TRANSPORTATION GROUPPAY INCREASE 7/4/19Base Pay 44 /mi Bonuses Accessorial Pay Average of 60 /MILE Regardless of Hire Date OR Experience PLUS NEW 6000 Sign on BonusThere (more...)
Company: Soar Transportation Group
Location: Normal
Posted on: 07/23/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Naperville RSS job feeds