The Epic Customer Service/ Medical Billing Representative

Company: MiraMed Revenue Group
Location: Naperville
Posted on: May 22, 2020

Job Description:

The Epic Customer Service/ Medical Billing Representative will work within the Virtual Recovery Department employing standard operational procedures to ensure the delivery of exceptional patient services. The Representative will put the patients needs first while collecting the patients self pay balances. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide outstanding customer service to patients Accurately document and update statuses on patients accounts in a timely fashion. Maintain confidential and sensitive patient information using a high level of discretion. Process inbound and make outbound calls Identify errors in the revenue cycle including registration, clinic operations, information technology, charge entry, coding, documentation, billing, and inappropriate reimbursement/rejections from third- party payers. Document and correct as needed. Meets and exceed predetermined monthly collection goals Ability to negotiate and persuade All other duties as assigned SKILLS & QUALIFICATIONS: High School Diploma/ Some college preferred Preferred healthcare customer service and/or collections Preferred EPIC or other medical billing systems Excellent written and verbal communication skills Preferred insurance terminology (EOB, OCB, ICD 10-codes, Deductible, ETC.) Excellent time management, organizational skills, and attention to detail Problem solving skills and ability to multitask Ability to make sound decisions and execute standard operational procedures Bilingual (Spanish) is a must

Keywords: MiraMed Revenue Group, Naperville , The Epic Customer Service/ Medical Billing Representative, Sales , Naperville, Illinois