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Customer Service Agent

Company: Sterling Engineering
Location: Naperville
Posted on: May 17, 2022

Job Description:

Job DescriptionOverview:This is a growing, publicly traded organization in the agricultural space (seed, fertilizer). They have seen a large uptick in business and are looking to add to their growing team. The Customer Experience Service Supervisor will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines.Responsibilities

• Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.• Analyze and rectify customer concerns using established procedures. • Provide timely and accurate entry of customer orders and quotations. • Use computer to access and/or update customer records, including entering required information into Salesforce. • Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner. • Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches. • Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction. • Continuously update all prospects on Company product modifications, changes, and enhancements. • Attend departmental and training meetings to enhance knowledge on new products, procedures, services, and tools.Qualifications

• Associate degree in Business, Marketing, Communications, or equivalent experience required.• 3 - 5 years experience in customer service, sales, or telemarketing is preferred. Agricultural or experience in technical industry a plus. • Decision making, and organizational skills • Verbal and written communication• Data analysis

Keywords: Sterling Engineering, Naperville , Customer Service Agent, Sales , Naperville, Illinois

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