Debt Collection Customer Service Representative

Company: Blitt and Gaines, P.C.
Location: Naperville
Posted on: July 28, 2022

Job Description:

Job DescriptionJob Title: Credit & Collection Customer Service Representative Job Summary:The Credit and Collection Specialist Position is responsible for the reconciliation and collection activity for Blitt and Gaines P.C, accounts. This role will assess customer's needs and reconcile issues according to company, client, federal, state and local requirements and policies. This position requires a substantial knowledge of the collections industry, rules and regulations, litigation process and transacts the general business of the Collections Department subject to general supervision. Job Description of daily tasks and responsibilities include:

• Handle both inbound and outbound calls in an high paced environment
• Recover past due payments on accounts while applying customer service skills
• Update consumer file information and notate accounts
• Negotiate payment/settlement arrangements
• Confirm consumer information
• Ability to process payments and update consumer banking information
• Investigate and resolve consumer/file discrepancies
• Create a working relationship with consumers and attorneys to help resolve accounts
• Comply with all legal requirements Qualified Applicants must meet the following criteria:
  • Computer skills and the ability to work multiple systems
  • Strong customer Service Skills.
  • Detail orientated with an ability to multi task
  • Positive attitude , energetic, and motivated
  • Call Center, Collections, or Sales experience is a plus. Prior exposure to the FDCPA is very helpful.We offer:
    • Competitive base pay
    • Monthly Bonus Income potential
    • Monthly Contests
    • Paid Time Off (PTO)
    • Benefits - medical, dental, vision, 401k after 30 days employment
    • Growth and Advancement Opportunities

Keywords: Blitt and Gaines, P.C., Naperville , Debt Collection Customer Service Representative, Sales , Naperville, Illinois