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Sales Administrator

Company: Segula Technologies
Location: Naperville
Posted on: September 21, 2022

Job Description:

Company Description

Job Description

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and close relationship.
Leading quotations process, meaning they are responsible to price our parts, using their better judgment and Finance guidelines, usually, implementing their better judgment to provide discount for strategic customers that are main players in our sales strategy. This represents Annual Quotation average amount 130M$-150M$
Setting up sales strategies identifying potential customers, and setting pricing strategies to win new business. Supporting the region strategy on growth for spare parts sales. They need to support our business with new ideas/strategies on monthly review.
Managing customer confidential information, for example customer financial information.
Issuing invoicing and providing credits to the customer. This implies that they have access to confidential financial modules in our system -which are restricted to only a few people in the organization,
Managing customer communications for all activities. Providing feedback to all our customers in a timely manner.
Set priorities for the rest of the departments based on customer and project needs (Purchasing, planning, quality, engineering) and make sure the rest of the departments follow our lead based on top customers that support our sales strategy.

Organization Structure: Reporting to Parts business manager


Responsibilities and Accountabilities
--- Support the team to provide the best customer service. Works well in-group and problem-solving situations, for some or all the activities explained below:
--- Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
--- Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
--- Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
--- Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
--- Maintain accuracy and validity of the price lists, order book and manage Customer data base
--- Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
--- Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Keywords: Segula Technologies, Naperville , Sales Administrator, Sales , Naperville, Illinois

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