Company: Segula Technologies
Posted on: September 21, 2022
Lead the Customer Service activities, with regular customer visits,
to understand customer needs and create a trusting and close
Leading quotations process, meaning they are responsible to price
our parts, using their better judgment and Finance guidelines,
usually, implementing their better judgment to provide discount for
strategic customers that are main players in our sales strategy.
This represents Annual Quotation average amount 130M$-150M$
Setting up sales strategies identifying potential customers, and
setting pricing strategies to win new business. Supporting the
region strategy on growth for spare parts sales. They need to
support our business with new ideas/strategies on monthly
Managing customer confidential information, for example customer
Issuing invoicing and providing credits to the customer. This
implies that they have access to confidential financial modules in
our system -which are restricted to only a few people in the
Managing customer communications for all activities. Providing
feedback to all our customers in a timely manner.
Set priorities for the rest of the departments based on customer
and project needs (Purchasing, planning, quality, engineering) and
make sure the rest of the departments follow our lead based on top
customers that support our sales strategy.
Organization Structure: Reporting to Parts business manager
Responsibilities and Accountabilities
--- Support the team to provide the best customer service. Works
well in-group and problem-solving situations, for some or all the
activities explained below:
--- Receive, process and respond to customer enquiries and request
for quotations. Setting up pricing for all spot sales based on
better judgment and finance guidelines, provide discount if aligned
with sales strategy .
--- Receive, process and monitor proactively the orders until
Customer payment in accordance with the QCD commitments.
--- Managing Invoicing and credits for all our customers. Managing
financial confidential modules in SAP system
--- Manage Availability Contracts. Setting up pricing and setting
up strategies to secure a positive KPI
--- Maintain accuracy and validity of the price lists, order book
and manage Customer data base
--- Manage Customer interface, produce and communicate regular
status and performance reports in relation to both internal and
external customers using Customer dashboard
--- Interface with Technical, Quality, Finance and Supply Chain
departments to investigate the customer returns/rejects and handle
warranty claims, taking appropriate actions in accordance with
contract or company guidelines.
All your information will be kept confidential according to EEO
Keywords: Segula Technologies, Naperville , Sales Administrator, Sales , Naperville, Illinois
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