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Customer Service Representative (Remote Flexibility)

Company: Insight Global
Location: Naperville
Posted on: November 23, 2022

Job Description:

Must-haves-Customer service experience-Writing skills, sharp communication-Computer/technically savvy-Experience with billingPlussesMedical experience-HIPAA knowledgeDay-to-DayA client is seeking customer service representatives in the greater Naperville, Illinois area. They will be on a team of customer service representatives a in a corporate office environment. They starting onsite and eventually have remote flexibility (hybrid model but still local to site). These individuals will be communicating with patients and fertility centers regarding billing for cryo-preservation services (egg freezing, embryo freezing, etc.) in a compassionate and professional manner. They must also be careful listeners, comfortable building relationships, able to resolve conflict, focused on team work and HIPPA compliance. They will also monitor delivery of services by answering incoming emails and phone calls and delegating them to the correct individuals and departments. They will work within Excel and other internal databases and must be able to work alongside billing. The shift is 9:00am-5:30pm.Job Type: Full-timePay: From $18.50 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Naperville, IL: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Required)Shift availability: Day Shift (Preferred)Work Location: Hybrid remote in Naperville, IL

Keywords: Insight Global, Naperville , Customer Service Representative (Remote Flexibility), Sales , Naperville, Illinois

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