Contact Center Representative (Sales and Related)
Company: LaSalle Network
Location: Naperville
Posted on: May 23, 2023
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Job Description:
LaSalle Network has partnered with a credit union that offers
easy-to-use checking account choices for each users' individual
needs. They are seeking a Contact Center Representative to join
their team. Contact Center Representative Responsibilities:
Possess adequate product knowledge as measured by the annual
product knowledge certification assessment
Explain and recommend credit union products and services
Provide general account information
Provide information on new and on-going promotions
Address and resolve member problems and complaints
Record research requests and deliver to appropriate personnel
Possess knowledge of bill pay and assist members with the set up
and usage
Facilitate wire transfer requests, process check orders, provide
loan payoff information, set up auto share transfers, loan
transfers and off-cycle transfers, provide rate information on
deposits and loans
Post loan payments
Process phone transfer requests between share accounts, loan
accounts and cross-member accounts, check withdrawals and loan
advance requests
Contact Center Representative Responsibilities:
Ability to work onsite in Naperville, IL
Excellent communication skills
Thank you, Jack Mikolajczyk Senior Project Manager LaSalle Network
Keywords and Related Terms: contact center , credit union ,
customer service #LI-OTOSCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and
temporary staffing services. For over two decades, LaSalle has
helped organizations hire faster and connect top talent with
opportunities, from entry-level positions to the C-suite. With
units specializing in Accounting and Finance, Administrative,
Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call
Center, Human Resources and Executive Search. LaSalle offers
staffing and recruiting solutions to companies of all sizes and
across all industries.
LaSalle Network is the premier staffing and recruiting firm,
earning over 100 culture, revenue and industry-based awards from
major publications and having its company experts regularly
contribute insights on retention strategies, hiring trends and
hiring challenges, and more to national news outlets.
Keywords: LaSalle Network, Naperville , Contact Center Representative (Sales and Related), Sales , Naperville, Illinois
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